Care Co-ordinator- Domiciliary Care
5 months ago
Manage and own our domiciliary care planning activity
- Applicants need to demonstrate good relevant experience
- Prepare and complete the planning schedule for our carers work each (hourly) care visit for our clients using Access People planner
- Excellent communicator and strong teamwork skills
- Build and develop the schedules with runs and reduce travel time
- Onboard new clients to the schedule, by matching them to carers
- Build professional working relationships with our care team Build professional customer service relationships with our clients, NOK and healthcare professionals
- Answer the telephone in a professional and friendly manner
- Be the 1st line of support for carers and clients with care related enquiries
- Ensure compliance is met within the office and the care calls
- Audit and review client records
- Assist and support the registered manager
- Undertake carer one to ones
- Promoting high quality standards
- Ability to prioritise and multitask at all times
- Manage the on call service at weekends on a rota basis (2 in every 4 weekends) and 3 evenings per week
- Support the care team and help with care calls if necessary, but the reality is this will be kept a minimum Ability to work under pressure
**Job Types**: Full-time, Permanent
**Salary**: £21,400.00-£24,000.00 per year
**Benefits**:
- Company car
- Flexitime
- On-site parking
- Sick pay
Flexible Language Requirement:
- English not required
Schedule:
- Day shift
- Flexitime
- Holidays
- Monday to Friday
Supplemental pay types:
- Performance bonus
**Experience**:
- providing care: 3 years (preferred)
Licence/Certification:
- Driving Licence (required)
Work Location: On the road
Reference ID: HHCSCO23
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