Client Support Administrator

3 weeks ago


Newport, United Kingdom Zest Recruitment & Consultancy LLP Full time

We are recruiting for a Client Support Administrator to join the Motor Claims Handling team in Newport for an international law firm. If you are a recent graduate with experience in administration or have worked as an administrator in the past and want anew challenge in the claims handling/legal sector, this role could be for you.

**Main Responsibilities**:

- To assist with the day to day running of a client account with a particular focus on data and data accuracy
- To assist with the running of files to ensure deadlines are met and cases are managed proactively to conclusion
- Ensure work is carried out effectively to meet the needs of the clients and the commercial requirements of the firm to include:

- Adherence to internal and client SLAs and KPIs
- Achievement of ANY agreed financial targets
- Assisting with the triage and allocation of new matters received into the team
- Assisting with matter set up in the case management system
- Updating CRU certificates
- Submitting payment requests
- Assisting with MI management and checking for accuracy
- Liaising, Opponent Solicitors and other Third Parties
- Other administrative duties, as required
- Practical experience of file management
- IT literate
- Strong Excel skills (formulas, pivot tables, look ups) and comfortable with basic data analysis
- Good telephone manner
- Organised and able to prioritise and manage a constantly changing workload
- Excellent attention to detail
- Able to make decisions within own areas of responsibility
- Ability to work on own initiative without close supervision
- A co-operative team player who is able to work effectively within a pressurised environment and to tight deadlines
- Excellent communication skills with a positive and enthusiastic approach to their work
- Experience of using a case management preferred
- Experience of finance systems preferred


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