Billings and Collections Leader

2 weeks ago

Chertsey, United Kingdom Marks Sattin recruitment Full time

The Billing & Collections Leader will be the owner of finance related activities in the end-to-end Order-to-Cash process in the unit and drive collaboration with related stakeholders.

**Key Responsibilities**

**Business Partnering**:

- Participates in selected business meetings to build detailed understanding of unit business performance and related topics.
- Provides billing & credit management expertise as needed.
- Ensures completeness and accuracy of the billing-to-collection strategy and dispute management routing for relevant business lines and units.
- Builds effective relationships through positive communication that motivates and influences others.
- Manages regular reporting to the senior finance team.
- Develops, supports, and maintains the billing-to-collection strategy and the dispute management routing, ensuring FL wide fit, training the relevant teams in FL.
- Resolves and supports FL in complicated billing, collection and dispute cases.
- Reviews and assesses query & dispute root cause analysis and agree corrective actions from end-to-end perspective.
- Responsible for customer invoicing, credit request, cancellation and rebill processes from end-to-end perspective.
- Manages finance operations partners collaboration for credit management, collection, and dispute management processes.
- Ensures all variable billing is processed in a timely manner whilst monitoring the incoming information flow required to process each invoice and escalate where necessary.
- Leads a team of Billing & Collection Specialists to execute their role in line with the global process to manage billing, collections and disputes.

**Leadership & People Management**:

- Leads the team to be proactive and professional with customers and collaboration with KONE colleagues.
- Coaches the team members to achieve superior results through constant one to one dialogue and sharing of best practices.
- Develops, motivates and inspires the team and individual to high performance.

**Skills & Experiences**:

- Billings experience is essential.
- Construction industry knowledge is desirable.
- Possess strong team management and influencing skills in a matrix organization.
- Local regulations on relevant finance, legal, construction processes and taxation.
- Be customer focused, understanding the needs of customers and the importance of providing solutions to satisfy short and long-term objectives.
- Ability to work effectively in a highly complex, diverse, changing environment, whilst adapting to change and maintaining focus on key business goals and objectives.
- Strong communication skills, both written, verbal, and presentational.
- Microsoft Office, PowerPoint, and Excel experience.
- Excellent problem solving and analytical skills.

**Benefits**:

- Hybrid Working
- 15% bonus
- Pension
- 25 days holiday
- 4x life cover
- PDI
- Private Health Care

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