Industry CRM Officer

2 months ago


Salford, United Kingdom University of Salford Full time

Working closely with the Commercial Services Manager and stakeholders across and outside the University, the Industry CRM (ICRM) Officer will have responsibility for the effective management and development of the University’s industry facing CRM database
- Dynamics 365.

The ICRM Officer will work to achieve the ambitious vision for Dynamics CRM within the university, which is to provide an institution wide repository of partner interactions across all business areas, developing effective reporting to drive management decisionmaking, and in doing so provide a service differential to our industry partners and other stakeholders. This role is key to the University achieving that ambition.

**The successful individual will be**:

- A great communicator and enjoy connecting with people
- Big on co-creating and collaborating with a wider team
- Daring when it comes to making decisions and will be highly organised
- Committed to delivering and promoting an amazing customer experience

**You will need to be able to demonstrate**:

- Strong skills in planning, organisation and time management
- Strong IT skills, with particular emphasis on Office 365
- An excellent level of accuracy and attention to detail, and the ability to work to very tight timeframes and deadlines
- High standard of interpersonal and communications skills
- Continuous improvement by questioning inefficient processes and look for smarter ways of working.
- Problem solving in a structured and methodical way, analysing, and exploring the causes of issues.

**What’s in it for you?**
- **Competitive salary**:

- and excellent pension scheme.
- **Generous annual leave**:

- plus the ability to buy holiday days
- **Flexible, agile and hybrid working**:

- **Professional development**:

- a comprehensive package of personal development opportunities to help you achieve your full potential
- **Wellbeing support**:

- dedicated services and facilities to support your mental and physical health, ranging from an Employee Assistance Programme and counselling to sports and fitness facilities, including discounted gym memberships.
- **Greater Manchester**:

- Live and work in one of the most vibrant regions in the UK, a hot spot of digital innovation, excellent schools and colleagues, and with affordable city, suburban and rural living options to suit a wide range of lifestylechoices.

Interviews will take place W/C 13/02/2023


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