Spanish Speaking Customer Services

2 weeks ago


Newark, United Kingdom Major Recruitment Full time

**The Role**

Major Recruitment Ltd are currently recruiting for an experienced Spanish Speaking Customer Service Advisor based with our client based in Newark The client offers flexible working options where you can work from home on a hybrid bases or fully from theoffice.

This role is a permanent position with a 3-month probationary period working via Major Recruitment Ltd.

This is a busy, varied, and fast paced role. The duties of the role are as follows: -- Logging all incidents on relevant CRM and software systems
- Diagnosing faults and providing over the phone solutions
- Escalating technical queries
- Working to Service Level Agreements (SLA) against call handling time, resolution etc
- Monitor group mailboxes, ensuring all inbound queries received a response within required times
- Collection of feedback from end users via outbound calls, when required

**The Hours**

The office lines are open 5:00am - 10:00pm Monday - Sunday.

The working hours will be 5 out of 7 days per week (on rota), working 8.5hrs per day (**42.5hrs per week**)

**Your Profile**

In order to be considered for this position you will have: -- FLUENT spoken and written Spanish - ideally native.
- Have an excellent telephone manner
- Flexible in your approach
- A background in customer services or technical support is an advantage

You will ideally be immediately available to start

**The Salary**

£21,000

*Increase pay for additional languages - French, polish, Romanian

Major Recruitment act as an Employment Agency for permanent roles and an Employment Business for temporary opportunities

INDBR



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