Guest Experience Assistant/front of House

1 month ago

Birmingham, United Kingdom true Birmingham Full time

You are EVERYTHING that we look for at true

You are a natural people person with a hands on approach to your role. You are fun and friendly with a ‘can do’ attitude. Operational ‘excellence’ is your thing and you thrive in a fast paced environment where no two days are the same because that’s just boring, right?

You are a great communicator. You work well with others to consistently achieve true ‘operational excellence’. You share experience and learn from the environment which surrounds you.

You are social, you are confident and you have a smile for everyone. You have a real passion to deliver amazing guest experience and have fun in all that you do You have an attentive attitude and a listening ear and can easily create and capture memorable moments with our guests.

You are part of a team that places our guests at the heart of everything they do, building meaningful relationships whilst promoting the ‘true life’ culture, vision and values and demonstrate key behaviours. You are caring, you are enthusiastic, you have a ‘warrior spirit’, you are curious and believe in trust.

**What you will be doing**
- Planning and delivering our market leading true life events programme. Supporting both onsite and offsite events.
- Building relationships with local bars, restaurants and businesses to support true life.
- Providing visual/social content from true life events and managing the accommodations closed facebook page
- You are a welcoming face of true ensuring guests receive a warm welcome and a fond farewell.
- You will be a key point of contact for our guests - answering questions, dealing with issues or concerns and responding to complaints.
- Provide reception desk support, including front desk and telephone support, assisting with parcel deliveries and day to day queries.
- Accommodation show arounds/welcome tours.
- Supporting the management team to ensure a range of opportunities and events for our guests.
- Assisting with guest check in and check out processes and supporting with termly room inspections

**Are you a true Superstar?**
- You will be friendly and fun with a positive personality.
- Able to work flexible hours as determined by the needs of the business.
- You will have previous front facing, customer service experience in a similar role.
- Self motivated, professional, resilient, adaptable & fun
- A strong ability to problem solve, multi-task, plan & organise
- Social media savvy with a creative eye for content
- Ensures a high standard of appearance at all times

37.5 hrs a week 5 days over 7

Work remotely
- No

**Job Types**: Full-time, Permanent

**Salary**: £10.00 per hour

**Benefits**:

- Gym membership

Schedule:

- Day shift
- Holidays
- Monday to Friday
- Weekend availability

Work Location: One location

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