Medical Receptionist

4 months ago

StokeonTrent, United Kingdom North Staffordshire Combined Healthcare NHS Trust Full time

Looking for something different from traditional general practice?

Would you like to become a member of our Primary Care Services reception team providing innovative care to our patient population as part of an outstanding CQC organisation?

We are looking to appoint a highly motivated and committed Medical Receptionist to join our team at Moorcroft Medical Centre and Moss Green Surgery.

This is an essential role in the delivery of quality and innovative primary care services to our patients. We are a friendly and well organised team with a forward thinking approach.

Moorcroft Medical Centre is the leading practice for North Staffordshire Combined Healthcare NHS Trust's integrated Primary Care Services and operates from two sites within Stoke on Trent. We are a high achieving, patient centred practice and have implemented an exciting new care model to improve patient experience.

This is a full-time appointment, 37.5 hours per week over 5 days but we can offer some flexibility on working patterns

To offer patients, clinical staff, attached and external agencies an efficient, reliable and courteous reception service and to provide administrative support to the practice in order that it may function effectively, and in accordance with practice policy on confidentiality. Customer service and communication forming an essential element of the role.

To contribute to the service's telephone contact centre in addition to providing reception desk services based at the practice.

To provide excellent team working skills to ensure a quality and efficient service is provided to patients and wider stakeholders.

To work within the processes and protocols which allow the organisation to comply with CQC and clinical and information governance requirements.

Being part of the Team at Combined is fantastic in itself. But apart from the teamwork, the fulfilment, the support and the enjoyment you’ll gain, there are also some specific benefits which we think make it a great idea to join Combined Healthcare.

Not only would you be joining an Outstanding Trust that offers excellent training, development and support, we commit to our employees well-being through work life balance, on-going development, support and reward.

Our vision is ‘To be Outstanding in all we do and how we do it’ and the way we do inclusion is no exception. As a ‘Disability Confident Employer’, we very much believe that inclusion is something that you feel when you work at the Trust and we are continuously developing our culture of inclusion. Our teams pride themselves on compassion, team work and resilience.

**RECEPTION SERVICES TO PATIENTS**:
Ensuring the smooth and efficient running of our reception area, working as part of our reception team. Acting as a first contact with the practice and being aware that you are an ambassador for our surgery. Application of registration procedure for new patients and their induction into the practice via booking of an optional new patient assessment and distribution of the practice information leaflet. Ensuring clinicians are made aware of patients requiring urgent assessment. Processing patient queries appropriately and ensuring follow up. Receipt and processing of medical mail, both postal and hand delivered in accordance with the protocol for processing the daily post.

**TELEPHONE SERVICES**:
Providing a telephone service, answering within four rings where ever possible. Negotiation and booking of suitable appointments with patients using our appointment booking system. Addressing queries, liaising and problem-solving for patients, and other agencies such as social services, community and secondary care services. Accepting emergency requests for appointments or visits from patients and liaising with clinician on call to ensure continuity of care.
COMMUNICATION SYSTEMS

Accessing and using external specified electronic systems required for patient day to day management. INR book entries Medical Report Log book entries Messages distributed via individual work baskets Assisting with processing of mail in accordance with practice protocol. Timely and secure sending or receiving of faxes and initiating actions accordingly. Appropriate use of Language Line. Accepting and relaying messages to team members using approved methods of communication.
TEAMWORK

Working together and supporting each other across the practice team. Ensuring that a general broad knowledge of all tasks is in place and requesting further support and training as gaps in knowledge are identified. Liaising with and supporting practice team members for general queries and any practice systems which are in place such as recall, target achievement etc. Contributing towards any projects or pilots that the practice may take part in. Acting upon clinical team queries and/or instructions from the clinical team. Identifying issues which need further management and making the appropriate team member aware of the need to action. Covering team abs

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