Aml Kyc Global Enhanced Due Diligence Co-ordinator

3 weeks ago

Belfast, United Kingdom Citi Full time

**Overview of Citi**:
Citi, the world leading global bank, has approximately 200 million customer accounts and a presence in more than 160 countries and jurisdictions worldwide. Citi provides consumers, corporations, governments and institutions with a broad range of financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, transaction services, and wealth management. Citi enables clients to achieve their strategic financial objectives by providing them with cutting-edge ideas, best-in-class products and solutions, and unparalleled access to capital and liquidity.

**Team Overview**:
In accordance to standards and policy, client records within Citi’s Know Your Customer platform (CitiKYC) must adhere to timelines and requirements around relationship management. This risk-based model considers client type, expected business, footprint, etc., to establish standards for relationship management, defining onboarding requirements, relationship renewal requirements, and proper escalation channels where client activity may pose AML risk. Critical components of higher risk records include the Periodic Transaction Review (PTR), AML Program Assessment (PA), AML Risk Summary, Due Diligence, Risk Evaluation Management (REM), and Relationship Management. All are designed to supplement and enhance KYC documentation for certain higher risk client types, including Foreign Correspondent Banks, Payment Intermediaries, and Embassies. These groups are responsible for mitigating risk through comparing actual business activity to what was anticipated per the KYC Profile, ensuring business models and AML programs in place with clients are within Citi’s risk appetite (particularly in consideration of third-party flows), and retaining relevant documentation supporting all decision making.

**The Role**:

- Identify the Monthly Global Client Population required for production in accordance with the scope and requirements, and assist with delivering formally to all regions.
- Develop and maintain end-to-end metrics showing the record renewal lifecycle, whilst identifying and escalating any trends causing delays. Examples include reasons for record rejection, areas of disconnect between business and compliance, escalation mismanagement, duplication of efforts, etc.
- Identify and work with the appropriate contacts maintaining an innovative and open-minded approach to plan resolutions for improvements.
- Assist in formally advising the key stakeholders of the client record workflow of the required upcoming population, including relevant KYC Owners, while also assisting with developing effective communication channels for completion publication allowing for seamless workflow progression between the various groups.
- Liaise with technology, KYC Owners, and the Business Support Unit (BSU) on client records which have identified issues (i.e., tech issues, renewal date shifts, etc.) helping ensure the client population selection is accurately identified, especially in instances that the business has more up-to-date information not yet reflected in CitiKYC.
- Frequently collaborate with regional teams and SMEs to gather feedback on all initiatives, ensuring overall consistency in the process and procedures is in place, as well as for any implementation of new processes or changes to the program.
- Develop presentations and walkthroughs to audit, regulators, and internal groups where necessary, demonstrating an in-depth understanding of the KYC Maintenance Program through a well-versed demeanor.
- Preparation of Due Diligence activities and recommending relationship retention or termination.
- Tracking and communicating new accounts, as well as account closures where applicable.
- Lead or participate in the development, implementation and/or maintenance of processes and procedures to ensure compliance with current regulatory guidance and Citi policy and achieve a “best in class” performance.
- Lead or participate in hiring, training, mentoring and assessment processes.
- Lead or participate in the development, testing, training and implementation of new or enhanced processes.
- Provide innovative, relevant, and substantial input on project-level initiatives in consideration of all regions in the KYC GEDD Program.
- Ability to work with limited/unfamiliar resources (i.e., transactional data sources, individuals in other regions, etc.) while balancing regulatory commitments specifically around working with new client types, jurisdictions, and products.
- Provide timely, concise updates to management with the ability to organize updates by priority level focusing on urgency of risks/roadblocks and milestones/deliverables.
- Support all areas of client record requirements, when needed, which includes Identifying Red Flags, Validating Negative Media, Identifying unusual/suspicious activity based on AML Red Flag typologies, and Providing Recommendations to the findings.
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