Customer Service Apprentice
3 weeks ago
We’re excited to be offering a brand-new Customer Service Apprenticeship at Arnold Clark. As an apprentice, you’ll develop excellent customer service skills, enhance your digital abilities and get to know the ins and outs of cars while understanding the automotive aftercare services we provide. At the end of your training, you’ll have a Digital Application Support SCQF Level 6 qualification.
You’ll also receive
- Your own tools, uniform, boots and overalls.
- A mentor to support you in the workplace.
- 2 days of introductory training at our dedicated centres.
- We’ll help you to achieve your driving licence in your second year of training with free lessons and two attempts at your test.
- Information packs and an invite to our virtual open day before you start.
- Free lunches at our training facilities.
- All the benefits available to existing Arnold Clark employees, from holidays to free private healthcare.
**Location**
Carlisle.
**Hours**
Full time: 39 hours per week
**About the role**
This brand-new apprenticeship will provide you with the training and experience to work confidently with our customers in the digital age. As an Aftersales Customer Advisor Apprentice, you will work closely with both the customers and our staff to make sure the customers’ needs are met. You’ll also gain the knowledge to accurately look up all the vehicle components that our technicians require to repair them.
As well as receiving on-the-job training, you’ll be trained at GTG Training and be regularly assessed as you work towards achieving a Digital Application Support SCQF Level 6 qualification along with a customer service qualification.
This role would be suited to someone who is an excellent communicator, well-organised and willing to learn all about the digital customer journey.
**Day-to-day duties**
- Handling all customer requirements for service, parts and vehicle repairs in an efficient and professional manner.
- Advising customers of any faults or repairs found on their vehicle and providing them with clear and accurate solutions.
- Liaising with the workshop to ensure they have the correct parts and that all the information from the customer is accurate for a seamless visit.
- Using our online parts catalogues to look up accurate parts and sourcing them when required.
- Receiving and dispatching parts in a timely and professional manner.
- Working with various online systems to manage customer visits, and using them to communicate efficiently with our customers and your internal colleagues.
- Assisting and controlling parts stock management.
- Working with a team in a busy environment.
**Essential skills**
- Good levels of literacy and numeracy.
- Strong communication skills.
- An interest in developing your digital knowledge and skills.
- A passion for great customer service.
- Willingness to learn and listen to instructions.
- Ability to build good relationships with your team and other departments.
- Ability to ask questions and learn quickly on the job.
- Willing to use your own initiative.
In return, you’ll receive extensive training and a qualification which will help you to build a rewarding career. You’ll also receive one of the best employee benefits packages in the industry including great staff retail discounts, opportunities to review your wage three times per year, help to achieve your driving license and preferential rates on new and used cars.
-
Customer Service Apprentice
7 months ago
Carlisle, United Kingdom Specsavers Full time**Customer Service Apprenticeship** **Store: Specsavers Carlisle** **Salary: £6.60 per hour/£13,728 a year** **Hours: 40 - weekend working is essential** **Benefits: Extra day off on your birthday, discounted hearing and eyecare benefits, enhanced sick pay, enhanced pay for family leave (maternity/paternity etc), WeCare employee support services** Become...
-
Customer Service Apprentice
3 weeks ago
Carlisle, United Kingdom Vertu Motors Full time**About us** Do you want to earn a basic salary of £18,000 per year with this increasing to £23,500 plus bonus after successful completion of your apprenticeship? If the answer is Yes, SEAT Carlisle are currently searching for people who are either looking to retrain with a company who will invest in their development or, for someone looking to kick start...
-
Customer Service Assistant Apprentice
7 months ago
Carlisle, United Kingdom Audi Apprenticeships Full timeAudi is an exceptional brand fuelled by a passion to create the ultimate customer experience, which is why we are looking to invest in apprentices who can help us achieve our ambitious plans. There's never been a better time to join us, as we continue to enjoy massive success and unprecedented growth in the prestige car market. We are looking for the next...
-
Apprentice Service Advisor
8 months ago
Carlisle, United Kingdom Audi Full time**Why should I choose Swansway for an Apprenticeship?**: Swansway is passionate about creating opportunities for developing talent into the motor industry, market leaders in what we do training and growing our own talent is one of our top priorities. We invest heavily in only the best training for our Apprentices to ensure in turn we give the best service to...
-
Service Advisor Apprentice
8 months ago
Carlisle, United Kingdom Lookers Plc Full timeOverview: Lookers are proud to present our freshly valeted Apprenticeship Programme ‘Ignition’ You’ve heard it here first you won’t want to miss this one! Are you aged 16 or over and looking to kick-start your career firmly within the automotive industry? Have you recently left school and are ready to gets hands on with one of the top three motor...
-
Apprentice Aftersales Customer Advisor
7 months ago
Carlisle, United Kingdom Arnold Clark Full timeAbout the role We’re recruiting for customer focused individuals to join our fantastic Aftersales department as an Apprentice Aftersales Customer Advisor. As an apprentice, you will work towards a Digital Application Support SCQF Level 6 qualification all while gaining invaluable hands-on experience, enhancing our customers journey. You will also...
-
Customer Services Apprenticeship
3 weeks ago
Carlisle, United Kingdom HSBC Full timeCustomer Services Apprenticeship Branch Network - Wealth & Personal Banking Location: Carlisle Apprenticeship Qualification: Level 3 Senior Financial Services Customer Adviser **Salary**: From £20,020 per annum If you're looking for a career that will unlock new opportunities, join HSBC and experience the possibilities. Whether you want a career that...
-
Apprentice Service Advisor
3 weeks ago
Carlisle, United Kingdom Lloyd Motor Group Full timeWe are currently looking to recruit an **Apprentice Service Advisor **at **Lloyd BMW, Carlisle**. The ability to work as part of a team of Service Advisors in a busy, pressurised environment is essential. Customer focus, relationship maintenance and communication skills are of paramount importance in this role. **The Role**: As a Service Advisor your duties...
-
Apprentice Parts Advisor
2 weeks ago
Carlisle, United Kingdom Vertu Motors Full time**About us** APPRENTICE WATED! We have a great opportunity for someone looking to start their career with us as an Apprentice Parts Advisor, earning £11,045 in their first year. Join the 5th largest motor retailer in the UK and watch your career take off! As a company we believe in delivering training and development to make sure our Apprentices become...
-
Apprentice Truck Service Specialist
4 weeks ago
Carlisle, Cumbria, United Kingdom Hgvtraders Full time**Unlock Your Potential as an HGV Technician**At Hgvtraders, we're committed to developing talented individuals who share our passion for the automotive industry. As an Apprentice Truck Service Specialist, you'll have the opportunity to learn from experienced technicians and contribute to the success of our team.**Industry-Leading Training:**Comprehensive...
-
Sales Apprentice
7 months ago
Carlisle, United Kingdom CCF Full time**Customer Service**, it means many things to many people. But being **C**ompletely **C**ustomer **F**ocused is what we stand for. Part of the Travis Perkins Group, CCF are a nationwide distributor of insulation and interior building products to the UK construction industry and with your help our goal is to be number one in the industry for customer service,...
-
Apprentice Resource Planner
2 weeks ago
Carlisle, United Kingdom Story Contracting Full timeStory Plant values its people and rewards success. We provide quality operated plant to several rail and construction businesses and are in a strong growth phase currently. We are proud of our reputation looking after our people and customers. Due to our Company growth and busy workloads, we now have a new and exciting Resource Planner apprenticeship...
-
Apprentice Butcher, Houghton Hall Garden Centre
7 months ago
Carlisle, United Kingdom The Klondyke Group Full time**Butcher Apprentice** Are you interested in a career in butchery? This is a great opportunity to learn and develop new skills to start your career with The Crieff Food Company. Hours fpr the role are 40 hours any 5 days out of 7 will include weekends shift times 8am to 5pm, As a business we pay above the Government NMW for apprentices. The Butcher...
-
Apprentice Parts Advisor
7 months ago
Carlisle, United Kingdom Dingbro Ltd Full time**What is an Apprenticeship?** Apprenticeships are work based training programmes designed around the needs of the business which leads to Nationally Recognised Qualifications. A mixture of on and off the job learning ensures that the apprentice learns the skills that work best for the business. Benefits that Apprentices bring to the business is increased...
-
Apprentice Aftersales Advisor
7 months ago
Carlisle, United Kingdom Arnold Clark Full timeWe’re recruiting for customer focused individuals to join our fantastic aftersales department as an Apprentice Aftersales Customer Advisor. As an apprentice, you will work towards a Digital Application Support SCQF Level 6 qualification all whilst gaining invaluable hands on experience, enhancing our customers journey. **You will also receive**: - A...
-
Lgv Driver Apprentice
3 weeks ago
Carlisle, United Kingdom Currys Full time**DESCRIPTION**: **LGV Driver Apprentice** **Carlisle CSC** **45-hour contract** **£22,230 per annum + benefits** Our passion at Currys is helping everyone enjoy the latest tech. We’re proud of the service levels we provide for our customers - online, in-store or in their homes. And it’s all down to our people, 30,000+ capable and committed colleagues,...
-
Apprentice Rental Advisor
7 months ago
Carlisle, United Kingdom Arnold Clark Full timeWe’re excited to be offering a Rental Apprenticeship at Arnold Clark. As an apprentice, you’ll develop excellent customer service skills and learn to work as part of a busy, fast-paced team. **Location** - Carlisle Car and Van Rental. **Hours** - Full time **About the role** As a Rental Apprentice, you will work closely with both the customers and...
-
Assistant Service Supervisor
7 months ago
Carlisle, United Kingdom Scot JCB Group Full timeWe are looking for a skilled Assistant Service Supervisor to join our team in Carlisle. This role involves visiting a variety of customer sites throughout the area to carry out maintenance, repairs and services on our customers machines to a high standard, and assisting the Service Supervisor with all areas of the service department. This is a vital role in...
-
Accounts Apprentice
2 weeks ago
Carlisle, United Kingdom Lloyd Motor Group Full timeAn exciting opportunity has arisen at **Lloyd BMW, Carlisle** for a **Accounts Apprentice **to join the busy Accounts team. Working within an award winning dealership, the Accounts Apprentice will perform a variety of general accounting tasks, these will include; - Daily banking - Debt chasing - Processing of invoices - Stationary ordering and management -...
-
Credit Control Apprentice
2 weeks ago
Carlisle, United Kingdom Carrs Billington Full time**Credit Control Apprentice - Job Description** - Opening new customer accounts - Compiling and sending welcome packs to new customers - Taking credit card payments **Teamwork & Development**: - Be an active, participative member of the credit control team - Ensure personal and departmental targets and tasks are completed to achieve team success - Ensure...