Specialist Transport Officer

4 weeks ago

Abingdon, United Kingdom Triumph Consultants Ltd Full time

**What's involved with this role**:
**Temporary Specialist Transport Officer - Contract Monitoring & Complaints**
**Reference no: Oxfordshire 5229525**
**Pay rate: Up to £15.63 per hour depending on experience**
**Role Length**:
**This opening assignment is for 6 months**
**Basic DBS required for this role**
**Hybrid working may be available** Supported Transport contracted services conveys the most vulnerable passengers in over 500 vehicles travelling approx. 45,000 miles a day. A Specialist Transport Officer is required to take responsibility for setting and monitoring the quality and safety of passenger transport to educational and social care establishments in line with statutory requirements, Council policies, procedures and best practice standards. The post holder will be responsible for ensuring any complaints and issues raised regarding transport are recorded, investigated and managed in line with the Council corporate complaints policy. A transport background would be ideal but not essential as full training will be given. Key responsibilities:

- Investigate complaints from transport providers, parents/carers, schools and members of staff and decide the outcome.
- Undertake establishment checks at schools, meet with transport providers and record accurate data from meetings.
- Ad-hoc assisting other teams during peak times.
- Ensure that all contract documentation meets the Council’s standards and monitor the quality of services. Ensure high standards are maintained, service quality is tightly controlled, excellent value for money is achieved and service is provided consistently and safely
- Provide excellent customer service by communicating effectively with all stakeholders.
- Carry out regular and systematic quality checks of all service providers to ensure compliance with Passenger Transport Legislation and the Council’s conditions of contract. This will include visits to operators’ premises and onsite visits.
- Investigate all complaints and issues the service receives in accordance with the Directorate’s and the Councils procedures.
- Issue formal contract warnings, breaches and termination letters when providers fail to meet the necessary contract standard.
- Carry out planned regular school and establishment site visits to ensure contract compliance is being maintained.
- Participate in the planned programme of provider visits, which may involve on site face to face meeting.

**“Role Requirements” - to give yourself the maximum chance of success please try and ensure your CV addresses the following essential criteria**:
**Qualifications**:

- Good general education with GCSE grade C level English & Maths or equivalent.

**Experience**:

- Experience of administration and supporting the work of a team.
- Minimum of 12 months recent experience in a similar role, or context and ideally within a public sector organisation.
- Experience of being able to input and extract data in databases and spreadsheets.
- Experience of following set processes and instructions and delivering clear written and oral communications.
- Previous front line working with internal and external customers, including dealing with difficult and challenging customers.
- Previous experience of managing and undertaking face-to-face meetings.
- Previous experience of contract monitoring desirable.

**Skills**:

- Attention to detail skills.
- Good written and oral skills.
- Ability to manage and prioritise workload.
- Accurate keyboard skills.
- Ability to problem solve including collaboratively contribute to solutions with others.
- Ability to prioritise workload while responding to the needs of the service and colleagues.
- Commitment to providing good customer service with a drive for continuous improvement.
- Able to deal with information that is confidential in its nature.
- Strong IT skills using Microsoft packages or equivalent (e.g. G Suite).

**_To help speed up the process of uploading your CV to the client we would suggest that you send us your CV in Word format (or equivalent) if possible, rather than as a PDF._**
**_If you are successful in securing this role, please note that for the entire duration of this contract, regardless of extension you will be working this role at the PAYE rate that has been advertised. For absolute clarity, we only work on a PAYE basis, rather than entertaining umbrella pay terms, we do not offer Ltd/umbrella or outside IR35 rates. If you wish to understand PAYE vs Umbrella more, please let us know and we can send you some additional information for clarity._**

**Other “Essential Requirements” - Please check to ensure that your CV addresses the following items**:

- **Our clients are generally seeking applicants who are reasonably local, so on that basis we would ideally like you to supply us with your address (or at least your post code) and a telephone number so that we can reach you during working hours.**
- Your recent UK working experience going back at least 5

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