Benchmarks Specialist

2 weeks ago

Exeter, United Kingdom LSEG (London Stock Exchange Group) Full time

Recognised expert in content from within content group and wider stakeholders. Point of contact from across the business for enhancements, projects, knowledge, client escalations etc.
- Project Management:

- Initiate tasks and projects within scope of roadmaps and agreed priorities, prioritising content enhancements for operations (ensuring end-to-end process integration) coordinating with stakeholder teams (Implementation, Development, Business etc.).
- Ensure timely and successful implementation of content enhancements by collaborating with Development/Technology and Operations to ensure CEM projects attain agreed operations and S&Q standards.
- Co-ordinate major projects within single team / group of teams.
- Service:

- Respond to helpdesk queries as 3rd level support.
- Clarify content policy issues and collection methodologies in collaboration with data operations teams, regional representatives & within content capability.
- Resolve high priority queries and escalations from both internal and external clients. Take ownership of escalated issues and manage product/service outages.
- Build and maintain relationships with other resolver groups across the organization and other resolver levels.
- To be involved effectively during Service Incidents/Outages, and to engage in the IRT process and assist in data recovery across datasets.
- Utilise various Service & Quality reports to propose strategic and tactical improvements to drive client satisfaction.
- Content Process Management:

- Represent Benchmark Operations to the other teams and regional representatives when on-boarding or transitioning content.
- Provide training and support for content analysts both directly (planning, designing and delivery training modules) and through actions and observable behaviours.
- Perform reviews and implement agreed small enhancement projects to data management front-to-back processes (data creation/ingestion through to Timeseries archiving) to deliver and lead on small content enhancements and infrastructure initiatives.
- To ensure an efficient flow of contributed, fed and dealt data to the real-time network.
- Maintain the integrity of historical records.
- Utilise core Refinitiv front-to-back technology and systems to perform benchmark publications and monitoring tasks.
- Regulatory Compliance:

- Working within a regulated space that requires high standards of work with an understanding of existing and planned, regulatory requirements (i.e. IOSCO, EU Benchmark Regulation).
- Compile reports for Administrators and Financial Associations.
- Continuously seek to build personal knowledge and maintain high levels of specialisation in the financial markets, Refinitiv products and customer workflows, including completing recommended certification programs.

**Required Skills**:

- Deep knowledge of Benchmarks and/or FIFXMM Markets gained through working in the banking, broking or vendor industry for 5+ years.
- Strong stakeholder management, with confidence to challenge preconceptions of outcomes and solutions.
- Experience of working within a regulated environment.
- Extensive knowledge of Benchmark products, systems, databases and dataflows - e.g. E-CIBORG, RFR, iMint, VAP, NDA, Datascope, Datastream.
- Strong interpersonal skills enabling ability to converse at all levels in an organisation and across diversity of cultures.
- Able to withstand pressure, meet tight deadlines and work independently with good decision making skills.

At LSEG, we believe that creating a diverse and inclusive organisation is fundamental to the way we deliver on our promise of creating essential partnerships and open opportunities. Our open culture is central to how we deliver our purpose - driving financial stability, empowering economies and enabling customers to create sustainable growth - in everything we do.

Working with us means that you will be part of a dynamic organisation of 25,000 people across 70 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce. You will be part of a collaborative and creative culture where we encourage new ideas and are committed to sustainability across our global business. You will experience the critical role we have in helping to re-engineer the financial ecosystem to support and drive sustainable economic growth. Together, we are aiming to achieve this growth by accelerating the just transition to net zero, enabling growth of the green economy and creating inclusive economic opportunity.

LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.

We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone’s race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disabi

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