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Leamington Spa, United Kingdom hireful Full timeAre you seeking a rewarding career where you can positively impact people's lives? **You’ve found it.** Working for a well-established legal company in Leamington Spa as a **Customer Service Agent** within the collections department, you'll be providing support and guidance to customers regarding debt management over the phone. **Salary -** £20,250 +...
Customer Service Agent
3 months ago
Are you seeking a rewarding career where you can positively impact people's lives? A well-established legal company in Leamington Spa is currently hiring a **Customer Service Agent** to join their team. As a member of the collections department, you'll be providing support and guidance to customers regarding debt management over the phone.
**Salary -** £20,250 + Monthly bonus taking your total salary to £23,250
**Role Type -** Full time / Permanent / Shift rota between 9am - 6pm, Monday - Friday (no weekend work required)
**Location -** **Leamington Spa, Warwickshire** (commutable from Warwick, Bishop’s Tachbrook, Blackdown, Stoneleigh, Hunningham, Harbury and surrounding areas)
**Benefits - **22 Days holiday + Bank Holidays, Variety of discounts, Free car park, On site restaurant and Costa Coffee, Social events, Lots of incentive schemes
**The Role**
In this role, your primary responsibility will be to assess customers' income and expenses to help them manage their debt by creating a realistic payment plan that's fair to them. You'll also use the system to record all call information and calculate the payment plans. To excel in this role, you should be resilient and have a passion for assisting people.
Experience in a telephone-based position is not required as thorough training is provided. We encourage applicants from diverse backgrounds, including those with customer service, sales, retail, hospitality, or recent graduates seeking their first role.
