Receptionist (Healthcare Sites)

1 month ago

Thatcham, United Kingdom Bellrock Property and Facilities Management Full time

**Receptionist**

At Bellrock, we harness technology to give our customers an experience that not only leaves them with advanced building systems, but with peace of mind, and we unlock that by being technology-led but people-driven. When you’re part of Bellrock, you’ll get everything you need to be your best at work - because our people are the heart of our business and we’re all about helping them to shine.

As a receptionist, you will provide a comprehensive, flexible and responsive receptionist and telephonist service to West Berkshire Community Hospital that also facilitates an efficient, helpful and caring environment for staff, patients and visitors.

**How will you be the change?**:
We believe every role is essential to providing that peace of mind for our customers - whatever part of the business you’re in - every role plays a part in driving us further and everyone can be the change. That’s how we deliver value for our customers, and building systems that lead the way.

And as a Receptionist with Bellrock, you’ll do it by
- Provide a professional and welcoming first point of contact and reception service to patients and other visitors to the site, providing advice and assistance as appropriate and in a professional and courteous manner.
- Undertake general clerical/administrative duties to support the smooth running of reception, the FM Base and other hospital services.
- Receive and sort incoming and outgoing mail
- Assist with incoming and outgoing faxes as required
- Log in and out non-patient visitors and contractors.
- Ensure meeting rooms documentation is kept up to date and the meeting room board is current.
- Issue hearing aid batteries, liaising with the hearing aid department as appropriate.
- Operate the hospital switchboard, dealing professionally and efficiently with both internal and external calls to support the smooth running of the hospital. Ensure that telephone number lists and other information held on switchboard are up to date.
- Take appropriate action, in accordance with local procedures, in the case of fire, cardiac arrest or other emergency situations.
- Ensure that the reception/switchboard area presents a tidy and professional appearance to visitors and staff.
- Maintain and update an internal telephone directory and assist in the management of moves and changes to individual extensions.
- Assist in the operation of the Helpdesk function and give support to the help desk administrator.
- Monitor CCTV cameras and report any incidents.

**What does it take?**

If you’re ready to be the energy that helps us build our business, share our success, and really own it as a Receptionist you’ll need
- Experience of operating a telephone switchboard
- Experience of a reception environment
- Pays attention to detail.
- Strong analytical skills.
- Demonstrably sound interpersonal skills, including tact and diplomacy.
- Effective communication skills (verbal and written).
- DBS required.

**Working arrangements**
- 13:00pm over a 6 week rota on various days Monday
- Friday.

**What can we offer you?**

Upon joining Bellrock, you can expect a comprehensive benefits package including:
25 days, pro rata, annual leave plus bank holidays + 1 additional day as a thank you (enjoy it, it’s on us)

Life cover

LifeWorks employee assistance and wellness program

Enhanced maternity, paternity and adoption leave

Salary sacrifice schemes: Cycle to work and Techscheme

Holiday purchase scheme of additional 5 days per year

Committed to paying real living wage

Offers and discount scheme designed to save money on everyday shopping and essentials.

**Helping you to shine**

We’ve always encouraged new and different perspectives, that also means making ours a workplace that encourages diverse and unique voices, where everyone feels welcome, included and supported to be themselves and achieve more.

So, if you join us, you’ll find an inclusive workplace that recognises your hard work, offers lots of learning and development, flexible and hybrid working and support for your wellbeing, as well as benefits that can make a difference to your life.

**Ready to start shining?**

Our people are our passion, so we’re all about helping them to shine. That means putting everything in place for you to have a rewarding career with us. You can go far in your career with us behind you and our business will grow, too. So, if you’re ready to start your career journey with Bellrock we’re ready to welcome you. It’s a great place to be - the light, the energy, the solution. You.

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