Heathcare Support Worker

5 months ago

Portsmouth, United Kingdom Portsmouth Hospitals University NHS Trust Full time

**Company Description**
Here at Portsmouth Hospitals University NHS Trust, we are proud to provide expert, compassionate care for our local population. We are ranked as the third in the country for research, embedding education and training across the organisation. Our main hub is the Queen Alexandra Hospital, which is one of the largest hospitals on the south coast employing over 8,700 staff.

Our patients come from all walks of life and so do we. We hire great people from a wide variety of backgrounds because it makes our hospital stronger. If you share our values and our enthusiasm for getting it right for patients, colleagues, and our community, you will find a home at Portsmouth Hospitals University NHS Trust.

An exciting opportunity has arisen for a Health Care Support Worker to join the Transfer Team at Portsmouth Hospitals University Trust. This offers the chance to further develop core skills and consolidate previous experiences.
- A valued member of a team responsible for effective patient flow and movement between clinical areas.
- Willing to work in conjunction with the Emergency Department, admission areas and other members of the Hospitals Operations Team to ensure patients are safely transferred.
- An excellent communicator with good customer service skills.
- Willing to attend all Trust essential training including Manual Handling and Basic Life support.
- Prepared to work with empathy and compassion, understanding the importance of patient centred care.
- Prepared to be on your feet, transferring patients on Trolleys, Beds and Wheelchairs for 90% of your shift.

**Summary**:

- Preparing patients for transfer from their clinical area.
- Transfer patients from one clinical area to another, either in a bed or a chair.
- Work closely with members of the multi disciplinary team within clinical areas and management teams.
- Ensure patient safety is maintained and patient experience is positive by treating all patients, relatives and colleagues with respect, dignity and courtesy in accordance with Trust values.
- Ensuring at all times you act within your sphere of competence.

**Patient Safety, Patient Experience and Use of Resources**:

- Ensure all possible steps are taken to safeguard the welfare, safety and security of patients, visitors and staff in accordance with Trust policies.
- Meet the needs of a specified group of patients under the direction of a registered health care professional. Acting within your sphere of competence always as determined by the minimum skill set for HCSW’s.
- Provide care to patients to maintain their personal hygiene and physical comfort ensuring that their privacy and dignity is always maintained. Work in partnership with patients to respect their rights and choices.
- Recognise patient’s needs and changing condition and respond appropriately and effectively. Assist in the emergency resuscitation of patients as per Portsmouth Hospitals Resuscitation Policy and within scope of practice.
- Maintain dignity, comfort and sensitivity of patients and their relatives during end of life care.
- Maintain a clean and safe environment for patients and ensure follow Trust Policy regarding Infection Control and Prevention.
- Report adverse incidents in accordance with Trust policy
- Record and report information onto patient administration systems in written and electronic format, including assisting generic admin duties to assist the team.
- Always promote and demonstrate effective verbal and non-verbal communication with patients, relatives and colleagues recognising the need for tact, consideration and confidentiality.
- Requirement to work in environment with unpleasant working condition.
- Undertake specific organisational and administrative duties as required.
- Participate in innovation and quality of healthcare by attending ward or department meetings; participate in projects, including audit and quality initiatives pertinent to the role.
- Act as a link or associate link for a specific area of practice, e.g. health and safety, infection control
- Take part in the orientation/induction of new HCSW’s and provide support and development to enable them to develop the skills and knowledge required for their role.
- Treat all patients and colleagues with respect in accordance with Trust values and Equality and Diversity Policy.

**Professional Education and Development Role**:

- Complete the Trust Competency Framework for HCSW’s and achieve the minimum skill set (list of competencies as defined in generic competency framework). Maintaining own learning record of evidence.
- Be proficient in preparing and packing patients for transfer, communicating with other staff members and transferring patients from clinical area to other clinical areas in beds and wheelchairs.
- Ensure Manual Handling Policies are observed when transferring patients in beds and wheelchairs and from bed to bed.
- Ensure all possible steps are taken to safeguard the welfare, safety and secu

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