Digital & Marketing Specialist

6 months ago

Bromley, United Kingdom Accessible Counselling and Therapy Limited (ACT) Full time

**Part-Time: 17.5 hours per week**

**Hours: Monday and Tuesday 4:15pm to 9:00pm, Thursday 8:30am to 4:30pm**

**Overtime: Toil or payment in lieu (to be agreed in advance**)

**Reports to: Executive Assistant and Clinical Director (the role is part of the Admin Team)**

**Purpose of the role**

The position of Assistant Admin/Receptionist consists of providing administrative, clerical, and receptionist services to ensure effective and efficient running of the office at ACT’s Head Office. The office administrator’s role includes that of front-of-house and represents the professional public-facing image of ACT.

**Main responsibilities**
- Answer phone calls and direct calls to appropriate parties or take messages;
- Greet clients and other visitors, and determine whether they should be given access to specific individuals;
- Monitor and process bookings for Initial Assessments
- Responsible for request initial assessment documents to client and send to assessors
- Responsible for closing files procedure: request closing summaries to counsellors and close files
- Take enquiries from potential customers, explaining the counselling service to them, book assessment appointments, send out confirmatory paperwork
- Create client files, ensuring counsellors have all the correct paperwork and information
- File and/or shred confidential papers
- Ensure an adequate supply of paper forms that are in regular use by counsellors and other staff, printing in batches where necessary
- Enter data on to the CRM system (Views), retrieving information from systems and update client files including all internal and external communications
- Ensure office equipment is fully charged and ready to be used by counsellors and staff at all times
- Order general office supplies as requested by the Executive Assistant
- Provide cover when office staff are absent and as and when needed by the service
- Any other general office tasks required by the Executive Assistant or the Clinical Director

**Organisation**
- Participate in 1:1s, performance and development, compulsory training programme
- Attend and participate in service/team meetings
- Work within the framework of ACT’s policies and procedures
- Promote the values, behaviours and ethos of ACT
- Respond and report on safeguarding concerns in line with the ACT’s safeguarding policy and procedure
- Undertake any other reasonable duties as and when required

**Qualifications and requirements**
- Good standard of literacy and numeracy
- Competent, computer-literate typist
- Pleasant telephone manner
- DBS checked
- Knowledge and experience of using database and digital systems
- Knowledge of the local area that ACT serves is desirable
- Good knowledge of Word, Excel, Outlook and Zoom

**Competencies**
- Good communicator with staff and clients
- Self-motivated, ability to manage one’s own time, able to prioritise tasks
- Integrity - job requires being honest and ethical
- Discretion - job requires the ability to protect client and staff confidentiality
- Attention to detail - job requires being careful about detail and thorough in completing work tasks
- Dependability - job requires being reliable, responsible and dependable
- Co-operation - job requires being pleasant with others on the job and displaying a good natured, cooperative attitude
- Flexibility
- able to change pattern of work to provide cover when needed

**Interviews will be taking place from the week commencing 4th March.**

**Job Type**: Part-time

**Salary**: £11,830.00 per year

Expected hours: 17.5 per week

**Benefits**:

- Company pension

Schedule:

- Day shift
- Monday to Friday
- Night shift
- No weekends

**Experience**:

- Digital marketing: 1 year (preferred)

Work authorisation:

- United Kingdom (required)

Ability to Commute:

- Bromley (required)

Work Location: In person

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