Scheduling and Planning Coordinator

2 months ago

Manchester, United Kingdom Uniting People Full time

**About The Role**

Our Client has a reputation for the quality of service we provide to our Direct Customers and Channel Partners.

This quality of service is underpinned by the way our teams listen to our customers, gauge priority, take full ownership for an installation. Schedule and Planning Coordinator will work with Project Managers, Suppliers and Stock Management to ensure the Field Engineering capability operates effectively and efficiently. The role involves liaising with different stakeholders across the business who have different priorities so being both organised and a strong communicator who is willing to challenge conflicting demands to ensure the best outcome for the customer, is essential.

The role evolves to meet the demands of the customers so a strong, dynamic individual who is flexible in their approach to work is essential.

**What you’ll be involved in**:

- Scheduling equipment configuration and installation work threads on behalf of a geographically diverse field engineering capability.
- Planning and optimising efficiency.
- Liaising with project managers, co-ordinators, and support teams to meet the various installation requirements of all active projects or service impacting faults.
- Communicating and scheduling work with suppliers.
- Coordination of stock demands, working alongside the companies existing stock management function.
- Manage general enquiries via internal systems.
- Manage work threads to SLA, working alongside other teams (both internal and external) to exceed customer expectations.
- Assist with configuration of company hosted products which includes Horizon.

**What skills do you need to make an impact in this role**:

- You will be an excellent team player with a proactive mindset, with a passion for working together as a team to achieve goals.
- You will thrive in an environment where you are trusted to be work smart and work hard.
- You will have an outgoing and welcoming personality, able to adapt to differing customer groups at ease, taking pride in always providing a first-class customer experience.
- You will have a passion for delivering a customer experience that exceeds expectations.

**What skills are most desirable to us?**
- Good organisation skills are essential and able to manage/prioritise own workloads.
- Must be a confident communicator, willing to challenge and resolve conflicting priorities across different levels and functions.
- Experience of working with suppliers would be advantageous but is not essential.
- Experience configuring Horizon and company product portfolio would be an advantage.

Experience within a Technical environment to assist with remote configuration work streams.

Pay: £25,000.00-£27,000.00 per year

**Benefits**:

- Life insurance

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday
- No weekends

Work Location: Hybrid remote in Manchester

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