Planning & Scheduling Coordinator

2 weeks ago

Manchester, United Kingdom Cognibox Full time

Planning & Scheduling Coordinator

Department: Business Support

Employment Type: Permanent

Location: Manchester, UK

Reporting To: James Daniels, Planning Manager

Compensation: £26,000 / year

Description

Empowering organisations to achieve their highest potential.

At Alcumus ISOQAR, we draw on our experience, knowledge, and ambition to empower organisations to achieve their highest potential. Through a portfolio of progressive solutions, we work with customers to strengthen their business through ISO certification, ISO training and consultancy, all delivered by our in-house expertise.

The Planning & Scheduling Co-ordinator holds responsibility for scheduling auditor diaries, communicating with clients and coordinating all resource, operational and administrative aspects of service delivery to agreed performance KPIs, SLAs and service standards.
What that means day to day
  • Take responsibility for effective scheduling for all auditing activities utilising an active resource management approach, working closely with Auditors assigned to Accounts, with a focus on cost-effectiveness and a right-first-time approach.
  • Effectively manage client’s requirements in line with business needs, including date and personal changes, cancellation requests and general audit rescheduling (Processing of invoicing relating to client cancellations)
  • Contact clients & key stakeholders via phone and email to communicate and arrange agreed dates for service delivery
  • Key member of the team taking phone calls from auditors and clients resolving any issues and/or booking dates before escalation
  • Optimise auditor utilisation
  • Spot and support the requirements of auditor upskilling
  • Identify opportunities to rearrange auditor diaries to support clients and business needs
  • Work collaboratively with peers and the wider business to address client requirements and resolve client and consultant issues
  • Work collaboratively with Finance and Shared Services function to ensure effective finance management - take ownership of supplying relevant invoicing information and liaison with clients to resolve invoicing and payment queries
  • Liaise with Technical department to ensure technical checks are completed when necessary and to resolve client queries
  • Excellent communication skills with Consultants, Clients and internally
  • Process client retention and following de-registrations as required
  • Any other duties as assigned by line management
What you’ll need to be successful

Essential:

  • Experience working in a customer support role
  • Strong Communication Skills
  • Ability to organise and multitask
  • Competent with Microsoft Office Applications (Word, Excel, PowerPoint, Outlook)
  • Ability to work under pressure and to tight deadlines

Desirable:

  • Advanced computer and reporting skills
  • Scheduling experience
What you’ll get in return

FOR THE HERE AND NOW – We provide a mature and flexible ‘work your way’ culture, generous holiday allowance, a ‘giving day’ to give back to others, enhanced family friendly leave (regardless of gender), an employee assistance programme, 24-hour online GP, gym discounts, cover for a variety of healthcare, dental, optical and wellbeing treatments/services, a cycle to work scheme and paid time off when you’re physically and mentally unwell.

FOR FUN – You spend a significant percentage of your time with your colleagues (and what a great bunch of people they are) and it’s important to us that everyone contributes to an environment that is positive and full of laughs. We’ve always got something going on, from charity events and competitions to recognition events and awards and we encourage our teams to get involved and have fun along the way.

FOR THE FUTURE – To set you up for later on in life, we provide an enhanced pension scheme with generous employer contributions and a life assurance policy for peace of mind. We offer a plethora of development resources and support, including access to LinkedIn learning to support you as you develop your career with us. Last year alone we filled nearly 30% of our roles with internal candidates (which equates to almost 50 people being promoted)

Sound interesting so far?

What you can expect if you apply:

  • A response to your application within 15 working days
  • An interview process consisting of:
  • An initial discovery call with the recruiter
  • A first stage interview via Microsoft Teams
  • Additional interview (likely face to face) with the stakeholders you’ll be working with closely in the role

We’re keen to ensure our hiring process allows you to be at your best, so if you need us to make any adjustments, please just let us know.

#J-18808-Ljbffr

  • Planning Coordinator

    4 days ago

    Greater Manchester, United Kingdom Jobwise plc Full time

    We are looking to recruit an energetic and assertive Planning Coordinator working for one of our key clients based in Leigh. The ideal candidate will have experience working in a planning of routes or scheduling background either in transport planning, logistics coordination of scheduling of engineers. Working within the service department you will be...

  • Planning Coordinator

    7 days ago

    Leigh, Greater Manchester, United Kingdom Jobwise Ltd Full time

    We are looking to recruit an energetic and assertive Planning Coordinator working for one of our key clients based in Leigh. The ideal candidate will have experience working in a planning of routes or scheduling background either in transport planning, logistics coordination of scheduling of engineers. Working within the service department you will be...

  • Scheduling Coordinator

    2 weeks ago

    Eccles, Greater Manchester, United Kingdom A for Appointments Full time

    Join our thriving team and be at the forefront of our fast-growing company. Enjoy the perks of a permanent, full-time role with free onsite parking, engaging staff events, and a competitive salary. As the linchpin of our operations, you'll manage field service engineers' schedules, and lead a small team. With opportunities for career advancement and...

  • Helpdesk Coordinator

    1 month ago

    Manchester, United Kingdom O.C.S. Full time

    About The Role*** We are currently seeking an enthusiastic and highly organized Customer Service Coordinator to provide excellent support to both our internal and external customers through the OCS Helpdesk. In this role, you will manage a high volume of transactions using various communication methods, such as telephony and web traffic, for a facilities...

  • Helpdesk Coordinator

    1 month ago

    Manchester, United Kingdom OCS Group Full time

    **About The Role**: We are currently seeking an enthusiastic and highly organized Customer Service Coordinator to provide excellent support to both our internal and external customers through the OCS Helpdesk. In this role, you will manage a high volume of transactions using various communication methods, such as telephony and web traffic, for a facilities...

  • Scheduling & Planning Administrator

    4 days ago

    Manchester, United Kingdom Zuto Full time

    **Scheduling & Planning Administrator** **Salary**:£25,000-£27,000 **Who are we?** Zuto is a marketplace connecting customers, lenders and dealers. Our reason for being is to transform the car finance experience with simplicity and integrity. Located across two sites, our vastly talented team of Marketeers, Product Owners, Technology experts and our...

  • Planning Coordinator in Leigh)

    5 days ago

    Leigh, Greater Manchester, United Kingdom JOBWISE Full time

    We are looking to recruit an energetic and assertive Planning Coordinator working for one of our key clients based in Leigh. The ideal candidate will have experience working in a planning of routes or scheduling background either in transport planning, logistics coordination of scheduling of engineers. Working within the service department you will be...

  • ECO Scheduling Coordinator

    2 weeks ago

    Hindley, Greater Manchester, United Kingdom GRANT STORE Full time

    THIS ROLE REQUIRES ECO EXPERIENCE Grant Store Limited are a fast-growing company specialising in all aspects of heating, electrical and insulation grants. We have a combined knowledge of over 50 years in the industry, that has enabled us to engage in direct contracts with multiple utility companies helping us to deliver energy saving measures under ECO &...

  • ECO Scheduling Coordinator

    2 weeks ago

    Hindley, Greater Manchester, United Kingdom GRANT STORE Full time

    THIS ROLE REQUIRES ECO EXPERIENCE Grant Store Limited are a fast-growing company specialising in all aspects of heating, electrical and insulation grants. We have a combined knowledge of over 50 years in the industry, that has enabled us to engage in direct contracts with multiple utility companies helping us to deliver energy saving measures under ECO &...

  • Planner/scheduler

    2 days ago

    Manchester, United Kingdom Sodexo Full time

    Job Introduction As a **Scheduler and Planner** within Estates at **Manchester University NHS Foundation Trust** you will have amazing relationship building and influencing capabilities enabling you to schedule Planned Preventative Maintenance (PPM) and reactive works. Sodexo provide a full range of facilities services at the hospital including catering,...

  • Planning Coordinator

    4 days ago

    Greater Manchester, United Kingdom Jobwise plc Full time

    We are looking to recruit an energetic and assertive Planning Coordinator working for one of our key clients based in Leigh. The ideal candidate will have experience working in a planning of routes or scheduling background either in transport planning, logistics coordination of scheduling of engineers. Working within the service department you will be...

  • Scheduling Coordinator

    6 days ago

    Manchester, United Kingdom Metroline Ltd Full time

    Job summarynThe compilation of efficient and effective Timetables and Schedules, that meet the requirements of the franchise and taking into account Safety, Reliability, Acceptability and Cost.To liaise and negotiate with Depot Management Teams, Depot Trades Union concerning the implementation of the timetables and schedules.Main ResponsibilitiesnTo compile...

  • Scheduling Coordinator

    6 days ago

    Manchester, United Kingdom Metroline Ltd Full time

    Job summaryMake sure to apply with all the requested information, as laid out in the job overview below.The compilation of efficient and effective Timetables and Schedules, that meet the requirements of the franchise and taking into account Safety, Reliability, Acceptability and Cost. To liaise and negotiate with Depot Management Teams, Depot Trades Union...

  • Scheduling Coordinator

    6 days ago

    Manchester, United Kingdom Metroline Ltd Full time

    Job summaryThe compilation of efficient and effective Timetables and Schedules, that meet the requirements of the franchise and taking into account Safety, Reliability, Acceptability and Cost. To liaise and negotiate with Depot Management Teams, Depot Trades Union concerning the implementation of the timetables and schedules.Main ResponsibilitiesTo compile...

  • Scheduling Coordinator

    3 days ago

    Manchester, United Kingdom Metroline Ltd Full time

    Job summaryThe compilation of efficient and effective Timetables and Schedules, that meet the requirements of the franchise and taking into account Safety, Reliability, Acceptability and Cost. The following information aims to provide potential candidates with a better understanding of the requirements for this role.To liaise and negotiate with Depot...

  • Scheduling Coordinator

    6 days ago

    Manchester, United Kingdom Metroline Ltd Full time

    Job summaryThe compilation of efficient and effective Timetables and Schedules, that meet the requirements of the franchise and taking into account Safety, Reliability, Acceptability and Cost. To liaise and negotiate with Depot Management Teams, Depot Trades Union concerning the implementation of the timetables and schedules.Main ResponsibilitiesTo compile...

  • Scheduling Coordinator

    3 days ago

    Manchester, United Kingdom Metroline Ltd Full time

    Job summaryMake sure to apply with all the requested information, as laid out in the job overview below.The compilation of efficient and effective Timetables and Schedules, that meet the requirements of the franchise and taking into account Safety, Reliability, Acceptability and Cost. To liaise and negotiate with Depot Management Teams, Depot Trades Union...

  • Scheduling Coordinator

    6 days ago

    Manchester, United Kingdom Metroline Ltd Full time

    Job summary The compilation of efficient and effective Timetables and Schedules, that meet the requirements of the franchise and taking into account Safety, Reliability, Acceptability and Cost. To liaise and negotiate with Depot Management Teams, Depot Trades Union concerning the implementation of the timetables and schedules. Main Responsibilities To...

  • Scheduling Coordinator

    6 days ago

    Manchester, United Kingdom Metroline Ltd Full time

    Job summaryThe compilation of efficient and effective Timetables and Schedules, that meet the requirements of the franchise and taking into account Safety, Reliability, Acceptability and Cost. To liaise and negotiate with Depot Management Teams, Depot Trades Union concerning the implementation of the timetables and schedules.Main ResponsibilitiesTo compile...

  • Scheduling Coordinator

    6 days ago

    Manchester, United Kingdom Metroline Ltd Full time

    Job summary The compilation of efficient and effective Timetables and Schedules, that meet the requirements of the franchise and taking into account Safety, Reliability, Acceptability and Cost. To liaise and negotiate with Depot Management Teams, Depot Trades Union concerning the implementation of the timetables and schedules. Main Responsibilities To...