Customer Service Advisor

3 weeks ago


Morecambe, United Kingdom Adecco Full time

A new opportunity for 2 Customer Service Advisors has arisen for my Client based in Heysham. This is a temporary role which could led to a permanent role. The role is full time Monday to Friday working 8am to 4.30pm

**Responsibilities**:

- Work on assignments/projects as part of a team
- Escalate and problem solve customer inquiries, documentation requests and complaints without managerial support
- Assess individual customer requirements and direct activities to appropriate departments
- Maintain daily customer service reports
- General office duties required
- Provide a high standard of customer service support to all customers
- Manage all telephone / fax / EDI / web orders within the division's guidelines, relay price and availability of products to customers where necessary
- Deal with customer complaints efficiently and professionally as per the service level agreement
- Work in close cooperation with key stakeholders such as Sales, PM, Quality, Operations, Finance to ensure a fast and professional response to our customers' inquiries
- Adhere to SOP's, SLA's and departmental training guidelines

***

**Minimum Requirements/Qualifications**:

- Experienced Microsoft Office user.
- Strong written and verbal communication skills
- Must have the ability to identify and solve problems and to multi-task under deadlines
- A minimum of 1 year customer service experience preferable, ideally in a call centre/office environment
- Must possess self-motivation, enthusiasm, a positive attitude and perform as a team player
- Display attention to detail and accuracy in the workplace
- Good organizational skills and the ability to prioritize effectively
- Work on own initiative on daily routine tasks as well as solving system issues

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

To speak to a recruitment expert please contact Kelly Warren



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