People Services Advisor

5 months ago

Stockport, United Kingdom NHS Property Services Full time

NHS Property Services have a fantastic opportunity for a People Services Advisor in the Stockport area. This role will involve working in our Stockport office two days a week, with the rest of the time working from home.

The role attracts a starting salary of £30,870 per annum + 27 days holiday.

As a People Services Advisor you will be responsible for providing advice and guidance to line managers and colleagues to ensure that people processes are implemented and communicated consistently. This is a varied role including acting as the first point of contact for all colleague relations matters, working closely with our People Business Partners. In addition, you will handle a range of queries, issues and complaints escalating as required to either the People Services Team Leader or others inside of or outside of People Operations.

With support and guidance from the People Services Team Leader, you will be expected to help with the co-ordination, support and tracking of more complex people related queries and administrative processes. The role will provide efficient and effective support to the wider People function, managers, and colleagues across the business.

**Key Responsibilities**
- Supporting managers and colleagues with colleague relations matters.
- Coaching and influencing managers to help develop their capability and judgement when making colleague relations decisions.
- Providing advice, guidance and supporting documents in line with NHSPS policies and procedures.
- Manage your own caseload within agreed Service Level Agreements.
- To be the first point of contact for manager and colleague people related queries and provide the relevant advice or re-direct queries to other internal departments.
- Manage and support the full employee lifecycle including new starters, promotions, transfers, secondments, leavers, maternity etc.
- Supporting managers with production of letters, e.g., absence management, capability, disciplinary, grievance etc throughout the business adhering to the high standards of quality and attention to detail
- Deal with reference requests and follow up on references required by the business in relation new starters.
- Liaise with colleagues in a professional, approachable and results orientated manner.
- To assist with general people related issues as required.
- Accurate record keeping
- Maintenance and auditing of Colleague Personal Files

**This role will require you to demonstrate the following Experience, Capabilities and Knowledge**
- People Administration experience
- Colleague relations case management
- Has been in a Shared Services environment previously
- Previous People Systems experience and technical/specialised areas (e.g., iTrent/Employee Self-Service, Manager Self-Service etc.)
- Excellent influencing and coaching skills
- Excellent attention to detail and high accuracy of working
- Excellent Customer Service Skills
- The ability to manage, organise and co-ordinate own workload whilst working to deadlines
- The ability to work with high volumes of data/tasks
- The ability to work to agreed Service Level Agreements (SLA’s)
- The ability to write quality business letters
- Must be able to demonstrate the ability to communicate effectively at all levels
- High degree of computer literacy
- People Qualification (minimum CIPD level 3)
- CIPD Level 5 (desirable)

**Who Are We?**

We are part of the NHS family with 6,000 professionals supporting over 3,000 healthcare properties across England. Our purpose is to enable excellent patient care by being the best property and facilities provider to the NHS. Our services include estate strategy and optimisation, property management, facilities management, property development and construction project management. We help support millions of patients and NHS colleagues in collaboration who range from Integrated Care Systems, health providers, charities and more.

Our objective is to get, grow and keep people and provide more internal opportunities for growth where colleagues can not only fit the immediate requirement but also have the drive, initiative, and the right behaviours to contribute to the long-term future success of the organisation.

**Diversity Statement**:
NHSPS is an equal opportunities employer. We are working hard to provide a supportive and inclusive environment where all individuals can maximize their full potential.

Interested in flexible working opportunities? NHSPS empowers colleagues to work flexibly through our smarter working policy. Please speak to our talent acquisition team to find out more.

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