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Receptionist/team Clerk

4 months ago

Redruth, United Kingdom Cornwall Partnership NHS Foundation Trust Full time

**Receptionist/Team Clerk**:
**Band 2**:
**Main area**
- Receptionist/Team Clerk
- **Grade**
- Band 2
- **Contract**
- Permanent
- **Hours**
- Part time - 15 hours per week (Monday & Tuesday 8.45am-5.15pm)
- **Job ref**
- 201-23-264-A**Site**
- The Basset Unit, Longreach House
- **Town**
- Redruth
- **Salary**
- £20,270 - £21,318 Pro Rata
- **Salary period**
- Yearly
- **Closing**
- 10/04/2023 23:59Thank you for your interest in joining us at **Cornwall Partnership NHS Foundation Trust.**

**We pride ourselves in striving to be an employer of choice.**

**_ Strategic Themes_**

**_ Great Care_**:

- We will deliver safe, high quality, consistent and personalised care based on best practice. We are working to be a responsive organisation that listens and learns._

**_ Great Organisation_**_ _**:

- We work to be a green organisation, and our sustainability plan will deliver NHS net zero targets. We will support quality care, research and innovation. All our work will be underpinned by clear and transparent principles and systems._

**_ Great People _**:

- We will work together with our staff to create an organisation that supports our collective health and wellbeing. We will attract, retain and develop great people, and embed a caring, open, inclusive and restorative just culture that supports us to deliver quality care._

**_ Great Partner_**:

- With our partners we will deliver health care that improves people’s quality of life, prevents ill health and reduces inequalities. We will spend our money wisely to achieve high quality outcomes that matter to local people._
- _At the NHS, we are reminded every day of how important life is. As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us and for our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement whether that’s job share, part time or another flexible pattern. In addition, although the role advertised may have a ‘home’ office base indicated, we remain committed to supporting flexibility around workplace locations. If it works for the service, we will do our best to make it work for you.

**_ The successful applicant will be an NHS employee and may therefore have contact with vulnerable service users. During the COVID-19 pandemic, it has been necessary to take significant steps to protect the health and safety of our staff, service users and those attending our sites. Unless exempt, we encourage and support staff to be vaccinated as this remains the best line of defence against COVID-19._**

**Job overview**:
We have an exciting opportunity for a cheerful, friendly and patient focused individual to join our team of experienced Receptionist/Team Clerks and the wider administrative and clerical team.

The successful post holder will be required to work at The Basset Unit, Longreach House, Redruth to provide an efficient reception and administrative service to the West Integrated Community Mental Health Team and Dementia in Older People's Mental Health Service.

The post holder should demonstrate a caring and sensitive approach to their work and be able to clearly communicate with colleagues, patients, carers, the general public and representatives from other hospitals and organisations.

Essential skills required for the post include - excellent telephone manner, strong interpersonal skills, excellent organisational skills, ability to prioritise tasks, effective time management, the ability to work calmly under pressure and to have some office/clerical experience.

Longreach House site offers free staff car parking on site, with close by public transport links.

This is a part-time post working 15 hours per week on a Monday and Tuesday 8.45 a.m. - 5.15 p.m.

**Main duties of the job**:
To communicate with a wide range of people including service users, professionals, carers and the wider NHS community.

To undertake reception duties including front of house and accurate message taking from patients, carers, work colleagues and other organisations.

To ensure up to date information is displayed and available for patients and visitors.

To undertake typing duties as required.

To ensure external and internal mail is processed efficiently.

To maintain and manage room booking system.

To provide cover for other administration colleagues within the wider team as necessary, e.g. attend meetings, take and transcribe minutes, follow through actions noted and disseminate information as required and where necessary.

To be able to use RiO, the Trust’s electronic health record system. This will include checking data for accuracy and to ensure it is recorded and synchronised correctly, scanning and uploading clinical information as required.

To accurately input and retrieve information from the Trust’s computerised Information Systems.

**Working for our organisation**:
We’re an NHS community and mental health provider Trust based in Cornw