Fundraising Supporter Care Volunteer

5 months ago


Leeds, United Kingdom Candlelighters Full time

This is an exciting time for the Candlelighters Fundraising team as we aim to grow income and continue to provide invaluable services to families affected by childhood cancer. As Supporter Care Volunteer, you will play an important role in helping those that have supported Candlelighters to receive the recognition they deserve and feel positive about their donation or fundraising, primarily through thank you letters.

**Hours**:Minimum one day per week

**Location**:Candlelighters, Woodhouse Square, Leeds, LS3 1AD

**Principle Responsibilities**
- Responding to supporter enquiries.
- Providing administrative support & helping prepare resources, merchandise & equipment for events.
- Answering the phone, transferring calls and taking messages.
- Updating supporter database.
- Processing mailings (including mail merge) and dealing with returns.
- Franking letters/parcels & arranging courier companies for large deliveries.
- Assisting the Fundraising and Finance Teams with other activities as required.

**We are looking for a volunteer who has**:

- Strong administrative skills
- Strong IT skills, including the ability to use Microsoft Office and databases
- Strong attention to detail

**Support and Benefits**

It’s vital that our volunteers feel rewarded for their amazing efforts so we want to match your goals, aspirations, availability and everything else with the right opportunity for you. Here are a few examples of what you will receive as a volunteer:

- Thorough induction & training to give you the confidence to perform your role well and to the best of your ability
- Opportunity to develop new and existing skills to help you beyond your involvement with Candlelighters
- Ongoing support from the Fundraising and HR teams
- Certain expenses to be reimbursed as agreed with your Volunteer Supervisor, in accordance with our Expenses policy
- Regular reviews with your Volunteer Supervisor to help you develop in your role
- Satisfaction in knowing you are making a valuable contribution to supporting children and families affected by childhood cancer
- We can be a reference once you’ve volunteered for three months
- Access to the mental health hotline
- Charity Worker Discount card
- Access to The Company Shop

**Job Type**: Volunteer

Pay: £0.01 per hour

Expected hours: 5 - 8 per week

**Benefits**:

- Casual dress
- Employee discount
- Free or subsidised travel

Schedule:

- Day shift

Work Location: In person

Reference ID: Fundraising Support Care Volunteer



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