Assistant Practice Management

3 weeks ago

Barnsley, United Kingdom Walderslade Surgery Full time

Job Summary To support the practice manager in all aspects of practice functionality, motivating and managing staff, optimising efficiency and overall performance, ensuring the practice achieves its long-term strategic objectives in a safe and effective working environment.The Assistant Practice Manager will focus on the day-to-day operability of the practice, championing ED&I, SHEF, Quality & CI, Confidentiality, Collaborative Working, Service Delivery, Learning and Development and promoting a positive working environment. Primary Responsibilities The following are the core responsibilities of the assistant practice manager. There may be on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels. The assistant practice manager is responsible for: a.

Supporting the practice manager in the day-to-day operations of the practice, ensuring staff achieve their primary responsibilities b. Providing leadership and guidance for the following staff: Reception Manager, Senior Administrator, Senior Receptionist and Practice Nurse c. Ensuring staff adhere to policy and procedure at all times d. Support the Manager in ensuring compliance with CQC regulations and standards e.

**In conjunction with Manager & HR Administrator**: Assisting with the recruitment of staff Evaluating, organising and overseeing the staff induction programme Establishing, reviewing and regularly updating Job Descriptions and Person Specifications, ensuring all staff are legally and gainfully employed Developing, implementing and embedding an effective staff appraisal process Developing, implementing and embedding an effective practice and staff development plan, including mandatory training programmes Implementing effective systems for the resolution of disciplinary and grievance issues, maintaining an overview of staff welfare Developing, implementing and embedding an effective practice training programme for all staff (clinical and administrative) liaising with external agencies when necessary and maintaining a training record. Ensuring all staff have the appropriate level of training to enable them to carry out their individual roles and responsibilities effectively Maintaining an effective overview of HR legislation Manage compliance registers, supporting the practice manager, ensuring DBS checks are conducted Coordinate all staff absences, maintaining an effective absence register f. Assisting in developing, implementing and embedding an efficient business resilience plan (BRP) g. Coordinating the reviewing and updating of all practice policies and procedures h.

Support the Manager in change and continuous improvement initiatives; coordinating projects within the practice i. Support the Manager in developing, implementing and embedding an effective communication strategy (internal and external) a. Act as the communication link between the management team and staff b. Monitor group mailboxes, ensuring information is disseminated appropriately c.

Ensuring the practice maintains compliance with its NHS contractual obligations d. Maintain a working knowledge of CCG initiatives e. Represent the practice locally and at external meetings as required f. Coordinating internal and external meeting arrangements, preparing agendas and producing minutes for meetings g.

Supporting the practice manager in the marketing of the practice h. Drafting of the practice newsletter on a quarterly basis i. Arranging PPG meetings, preparing agendas and producing minutes j. Supporting the PM in the maintenance of the practice and NHS Choices websites k.

Effective monitoring of the Friends and Families Test l. Acting as the complaints manager, ensuring complaints are dealt with in a timely manner and where necessary escalated to the next level m. Support the Manager in monitoring compliance with health and safety legislation, providing direction for staff n. Support the Manager in the management of the premises, including health and safety aspects such as risk assessments and mandatory training, dealing with defects, maintenance and all other associated tasks.

o. Manage contracts for services i.e. cleaning, gardening, window cleaning etc p. Coordinate portable appliance testing (PAT) q.

Manage asset registers as directed by the practice manager r. Managing the procurement of practice equipment, supplies and services s. Monitoring and disseminating information on safety alerts and other pertinent information t. Maintaining the significant event database, providing advice to staff and briefing the team at meetings as required, identifying trends and devising solutions to reduce risk and repeated occurrences of significant events u.

Developing, implementing and embedding the practice audit programme (in conjunction with the lead nurse/GP) v. Support the IT Administrator in responding to and resolving local IT issues w. Support the administration team in managing the clinical system, ensuring IT se

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