Team Leader

3 weeks ago


Lancing, United Kingdom Office Angels Full time

**JOB TITLE**: Team Leader

**LOCATION**: Lancing

**HOURS**: Monday
- Friday 9am - 5.30pm

**SALARY**: Starting salary £30,000 p/a, rising to £32,00 p/a

**BENEFITS**: Life Assurance, Health Cash Plan, Private Medical Insurance, Cycle to Work Scheme, Competitive Pension Scheme, Discounts on Hospitality, Gym Memberships, Retail and much more

**CULTURE**: Friendly, supportive, flexible company culture. Excellent training and career development opportunities

Due to lots of exciting growth within the company, we're teaming up with the Hiring Manager to recruit a Team Leader to join the expanding team. This exciting opportunity would suit an ambitious Leader who is looking for progression

**Your responsibilities will include**:

- Responsible for managing and overseeing team members delivering excellent customer service and technical support
- Effectively monitor and manage the competence of all staff, and encourage and support staff development and professional progression
- Co-ordinate available resources and monitor workflow to ensure that the daily workload is consistently completed in line with agreed service standards
- Liaise with internal and external customers, on a wide range of issues, complaints, and requests for information
- Effectively contribute to the achievement of the department's overall objectives
- Recommend and implement changes to the way in which the team operates to improve service quality and process efficiency, supporting line management in the implementation of centrally driven changes when required
**About you**:

- Good people management skills
- Excellent communication, interpersonal and presentation skills
- Excellence in Customer Services
- Experience working in an operational financial services environment desirable or strong management experience within a customer service setting
**Next steps**:
Office Angels are an equal opportunity employer and are acting as a recruitment agency for this vacancy.

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

To speak to a recruitment expert please contact Kat Jarvis


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