Debt Advice Support Officer

7 months ago


Birmingham, United Kingdom HollyField Personnel Full time

Debt Advice Support Officer

**Salary**: £24,000

**Job Type**: Permanent, Full Time

**Location**: Birmingham / Hybrid (1 day in the office per week post training)

**Hours**: 35 hours per week flexible shifts, on a rota basis, to cover service hours (9:00am to 8:00pm; Monday to Friday; 9:30am to 1:00pm Saturday).

Can you make a difference? Our highly regarded client is seeking exceptional colleagues to join their team and provide vital support to clients navigating financial challenges. If you're empathetic, possess outstanding customer-focused communication skills, and are dedicated to assisting individuals through financial difficulties, then this role is for you.

**Role Summary**:
As a Debt Advice Support Officer, you'll be the initial point of contact for clients seeking debt advice. Your responsibilities will include establishing clients' personal and debt circumstances, preparing them for advice sessions, and providing assistance in completing necessary documentation. Additionally, you'll facilitate appointments, liaise with third parties, and ensure accurate record-keeping.

**What Our Client Offers**:

- 29 days annual leave plus bank holidays
- Contributory pension scheme
- Generous Life Insurance
- Healthcare cash plan
- Free on-site gym
- Enhanced maternity pay
- Long service awards
- Hybrid working arrangement - one day in the office and the rest of the week at home

**Responsibilities**:

- Be the first point of contact for inbound callers seeking debt advice
- Prepare clients for advice sessions by outlining expectations and assisting in budget preparation
- Record client information accurately to facilitate advice sessions
- Liaise with third parties, including creditors, to support the work of Money Advisers

**Requirements**:

- Effective communication skills with the ability to empathize and tailor conversations to clients' needs
- Excellent numerical skills and attention to detail
- Proven experience in a customer service role, contact centre experience desirable
- Knowledge of debt issues or basic money advice practices desirable

**Personal Qualities**:

- Non-judgmental and empathetic attitude
- Self-motivated, resilient, and able to work under pressure
- Commitment to continual learning and skills development
- Ability to work both independently and as part of a team

Job Ref: CB181



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