Debt Advisor
6 days ago
Starting at £20,155 with the potential to realise in role development increases up to £25,600 depending on performance and development criteria being met, this isn't your typical contact centre role.
As a DRO Debt Advisor in our Birmingham contact centre you will be given Approved Intermediary Status by The Insolvency Service.
You must therefore
- Free from unspent convictions relating to fraud dishonesty violence or any enactment contained in Insolvency legislation
This will be a flexible role, working both from home and our offices. Debt advisors work 35 hours a week with shift patterns that fall between 9.30 and 5.30 Monday to Friday.
What will I be doing?
- Working as part of a team to ensure clients get a high quality experience
- Using active questioning and listening techniques to determine clients' financial and personal circumstances
- Handling a high volume of calls in a fast-paced environment
- Communicating financial guidance
- Working in an FCA regulated environment
Skills we're looking for
- Excellent communication skills
- Customer service experience, if possible
- Some confidence using a computer so you can check and record client details accurately
- Patience, empathy and the ability to handle challenging conversations
- The ability to solve problems
- Good attention to detail
- Strong emotional resilience and rapport building skills
What we offer you
- We give you 8 weeks full paid training in our academy before you start supporting clients (training is Monday to Friday 9am to 5pm)
- 24 days annual leave (this increases by one day per year up to a maximum of 29), plus bank holidays
- The opportunity to buy and sell annual leave
- Hybrid working (currently requirement to be in the office 2 days per month) - with IT equipment provided when you're working from home
- A personal career plan and ongoing training and development and support with role-related professional subscriptions and qualifications
- Travel season ticket loans
- Cycle-to-work scheme
- Group pension scheme
- Group Company Life Assurance
- Westfield Health cash plan with employee discounts in high street shops
- Vitality at Work health and wellbeing
- Employee assistance programme
- Access to financial planning and advice
- 2 days paid volunteering leave per year
- Family friendly pay; pre-adoption/fertility/surrogacy pay, post-adoption pay, payments for bereavement and compassionate leave
- Long service awards
- Free hot drinks (tea, coffee, hot chocolate) in the office
Who we are
StepChange are the UK's leading debt charity, contacted by hundreds of thousands of people a year online and by phone, across all nations and regions. We help people in debt to sleep at night knowing that they have a realistic plan to address their financialproblems. We support people to take back control of their situation and we never judge.
Please Note: This vacancy will close when all positions have been filled.
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