Customer Relationship Executive

2 weeks ago


Luton, United Kingdom FirstPort Full time

**Job Role**:Customer Relations Executive

**Location - Hybrid/Luton**

**Hours: Monday to Friday (35 hours per week)**

As a FirstPort Customer Relations Executive you will contribute toward FirstPort’s vision of being the **favourite **residential property manager, _as recognised by others_ by:
To continually deliver the service expected from us by our customers, we rely on a professional, experienced, and motivated team. We recognise and value the contribution our people make to our business, and we are committed to ensuring they are skilled and equipped to do the best job they can and that they can realise their potential. We have a high performing, ‘can do’ culture and encourage learning and development, collaborating with individuals to identify progression opportunities. We have high standards at FirstPort, and we reward our employees for their dedication and hard work with great benefits, performance-related salary increases and awards when we see people going above and beyond. Our employees are as important to us as are our customers.

**Main Responsibilities**
- Agree tasking of individual cases with the complaint’s teams / senior management and ensure all cases are effectively managed to resolution
- Guide and advise property management staff (up to and including divisional directors and regional managers) on the management of specific complaints
- Support enhancements to the business-wide and individual brand complaint handling policies, brochures, and procedures
- Full compliance with associated legislations, code of practice and instructions from the department head and divisional directors
- Your own professional and personal development
- Hybrid office/home working available if preferred. Management of your own time and workload
- Good communications within the team, across the FirstPort business, and with any external clients
- Working in accordance with the organisation’s confidentiality policy and Data Protection Act principles

Collaborating simultaneously with our customer relations team adopting the complaints managing process to ensure early resolution to customer complaints

**Skills and Experience**
- Ability to collaborate with multiple teams across our business
- Good grasp of written communication
- Ability to manage customer relationships
- Able to use multiple CRM systems - digitally aware

**Diversity**

**Ready to Apply?**

**Job Types**: Full-time, Permanent

**Job Type**: Permanent

**Salary**: From £22,000.00 per year

**Benefits**:

- Casual dress
- Company pension
- Free parking
- On-site parking
- Referral programme
- Store discount
- Wellness programme
- Work from home

Schedule:

- Monday to Friday
- No weekends

Ability to commute/relocate:

- Luton: reliably commute or plan to relocate before starting work (required)

**Experience**:

- customer service: 1 year (preferred)

Work Location: Hybrid remote in Luton



  • Luton, United Kingdom FirstPort Full time

    **Job Advert**: Job Role: Customer Relations Executive Location - Hybrid/Luton Hours: Monday to Friday (35 hours per week) As a FirstPort Customer Relations Executive you will contribute toward FirstPort’s vision of being the favourite residential property manager, _as recognised by others_ by: To continually deliver the service expected from us by our...


  • Luton, United Kingdom TUI Full time

    Reporting directly to the Customer Claims Support Manager, the Customer Claims Recovery Executive is part of a team responsible for recovering a targeted proportion of outlay on Personal Injury/Illness claims from group suppliers, as well as handling and resolving all related queries. ABOUT THE JOB The Customer Claims Recovery Executive will be expected to...


  • Luton, United Kingdom TUI Full time

    Reporting directly to the Customer Claims Support Manager, the Customer Claims Recovery Executive is part of a team responsible for recovering a targeted proportion of outlay on Personal Injury/Illness claims from group suppliers, as well as handling and resolving all related queries. **ABOUT THE JOB** - The Customer Claims Recovery Executive will be...

  • Customs Executive

    2 days ago


    Luton, United Kingdom Page Personnel Full time

    Excellent role for somebody looking to gain experience in the Logistics industry - Must be commutable distance to Luton **About Our Client**: About our Client They are a leading Logistics company with sites across Europe with a £70m+ turnover and continuing to grow and open new sites across the UK. Their values are very important to them and they are...


  • Luton, United Kingdom Mandeville Recruitment Group Full time

    Customer Service Manager, Client Relationship Manager - On-site Salary up to £26-32k To oversee and manage the day-to-day on-site operations to include: a) Effectively managing the on-site distribution team, allocating workloads. b) Ensuring all required contractual services are provided fully and delivered to a high standard. c) Facilitate staff...

  • Customs Executive

    2 months ago


    Luton, United Kingdom Page Personnel Full time

    Excellent role for somebody looking to gain experience in the Logistics industry - Must be commutable distance to Luton **About Our Client**: They are a leading Logistics company with sites across Europe with a £70m+ turnover and continuing to grow and open new sites across the UK. Their values are very important to them and they are passionate about...


  • Luton, United Kingdom GBA Services Full time

    COMPANY GBA Logistics - Global Solutions Job: Customs Brokerage Executive Location: Luton, Bedfordshire **Salary**: £30,450 Hours: Mon-Fri 40 Hours/Week GBA Logistics has been delivering logistics solutions since 1987 and are a leading family-owned logistics company. We target the top end of the logistics value-chain and our passion is to solve our...


  • Luton, United Kingdom Tate Full time

    Customer Service ExecutiveLutonSalary £25k to £26kOur client well established and growing company, currently looking for a passionate customer service candidate to join the in-house team. In return for a competitive salary and benefits.Your duties would be.Managing a portfolio of properties.Dealing with inbound and outbound callsWorking closely with...


  • Luton, United Kingdom Tate Full time

    Customer Service ExecutiveLutonSalary £25k to £26kOur client well established and growing company, currently looking for a passionate customer service candidate to join the in-house team. In return for a competitive salary and benefits.Your duties would be.Managing a portfolio of properties.Dealing with inbound and outbound callsWorking closely with...


  • Luton, United Kingdom TUI Full time

    Our Customer Claims Executives handle a caseload of personal injury and quality claims brought by solicitors and customers directly. Our Head Office is in Luton but at TUI we believe work is something you do, not somewhere you go so we are very open to considering a flexible hybrid working model for this role. Of course there may be occasion when you will...


  • Luton Airport, United Kingdom easyJet Full time

    With greater volume of customers, hotels, products and source markets, we are looking for energetic and organised executives to support a range of the departmental activities. These will be multi skilled roles and have contact with internal departments and external partners on everything from safety and security, risk and compliance, quality and standards,...


  • Luton, United Kingdom Newstaff Employment Services Ltd Full time

    Newstaff Employment Services is recruiting for a Customer Sales Support Executive on behalf of client based in Luton, Beds.Working as part of a lively Customer Service Team, you will be providing customer service and sales support to internal and external customers.Duties to include:Cold/warm calling existing customers, arranging meetings for the business...


  • Luton, United Kingdom TUI Full time

    Our Customer Claims Executives handle a caseload of personal injury and quality claims brought by solicitors and customers directly. Our Head Office is in Luton but at TUI we believe work is something you do, not somewhere you go so we are very open to considering a flexible hybrid working model for this role. Of course there may be occasion when you will...


  • Luton, United Kingdom TUI Full time

    Our Customer Claims Executives handle a caseload of personal injury and quality claims brought by solicitors and customers directly. Our Head Office is in Luton but at TUI we believe work is something you do, not somewhere you go so we are very open to considering a flexible hybrid working model for this role. Of course there may be occasion when you will...


  • Luton, United Kingdom TUI Full time

    Our Customer Claims Executives handle a caseload of personal injury and quality claims brought by solicitors and customers directly. Our Head Office is in Luton but at TUI we believe work is something you do, not somewhere you go so we are very open to considering a flexible hybrid working model for this role. Of course there may be occasion when you will...


  • Luton Airport, United Kingdom easyJet Full time

    **easyJet holidays Customer Safety Executive** **Where you’ll be working**: With greater volume of customers, hotels, products and source markets, we are looking for energetic and organised executives to support a range of the departmental activities. These will be multi skilled roles and have contact with internal departments and external partners on...


  • Luton, United Kingdom Basepoint Full time

    **Introduction** IWG offers an unparalleled platform that supports many thousands of businesses and over 8 million customers in more than 120 countries. With an emphasis on technology and product innovation, we offer flexible and sustainable work solutions to professionals. With a growth rate of 30% year on year, we will expand our network to over 30,000...

  • Account Executive

    2 months ago


    Luton, United Kingdom Apache Associates Full time

    **Account Executive** **Bedfordshire - Hybrid** **£25,000 - £30,000 (plus uncapped commission)** **Required**: Account executive with experience in sales, upselling, cross selling, new business. Successful, rapidly expanding tech company require an Account Executive to join their growing team. The Account Executive will be responsible for building...

  • Account Executive

    4 days ago


    Luton, United Kingdom Apache Associates Full time

    **Account Executive** **Bedfordshire - Hybrid** **£25,000 - £30,000 (plus uncapped commission)** **Required**: Account executive with experience in sales, upselling, cross selling, new business. Successful, rapidly expanding tech company require an Account Executive to join their growing team. The Account Executive will be responsible for building...

  • Sales Executive

    2 months ago


    Luton, United Kingdom Pareto Full time

    Job Title: Sales Executive Location: M4 Corridor **Salary**: £26k + OTE REF: J13716:HERT Sector: Tech Our client is a leading global manufacturer of electronic security products, with a global presence. This is an exciting opportunity for graduates as they are searching for ambitious, results-driven Sales Executives to join their team! **Package/...