Customer Service Advisor

2 months ago


Leeds, United Kingdom The Recruitment Co Full time

**Based in Leeds, LS3**Offering £10.50 per hour, paid weekly - every Friday **Full time role, temporary on-going contract**

**Start Date: 13th February 2023**
Our client is a market leading global company who specialise in credit referencing and economic insights which allow them to support millions of people over 30+ countries. They are looking for customer focused individuals to join their existing Customer Servicedepartment based in Leeds. This will be a temporary on-going contract which the view to go permanent.
**Location**: Leeds, LS3
**Working Hours**:

- Full time contract working Monday to Friday between 9am-5pm, no weekends or evenings.
- Ideal preference from the client would be 8:30am-4:30pm

**The Role**:

- Following guidance, updating the clients systems and handling customer data sensitively will be key aspects of your role to support the delivery of world-class customer service.
- You will help and support customers by providing in depth, accurate and insightful advice and guidance with confidence.
- Gaining a full understanding of the customer's situation, wants and needs to allow us to provide them with the best possible resolution.
- You will seek to resolve customer queries at the first point of contact where possible and use your brilliant communication skills to handle sometimes complex but rewarding conversations.

**The Person**:
We are looking for:

- Previous customer service experience ideally within a contact centre environment but background and experience are not as important as your energy, enthusiasm, and commitment.
- A genuine passion for helping people
- A desire to go above and beyond for our customers
- An ability to build rapport through various mediums and identify products and services that meet and exceed customer expectations
- Strong, clear and effective communication skills so you exceed customer expectations
- A team player who is resilient, proactive and self-confident
- Empathetic nature with the ability to put yourself in the customer's shoes
- Flexibility and ability to be adaptable, open to change and new ways of working, with a positive can-do attitude
- PC literate and capable of operating new systems with confidence and accuracy

**Salary**:

- Offering £10.50 per hour depending on experience, this will be paid weekly - every Friday

**Important**

**#CCNorthWest**

The Recruitment Co. is an equal opportunities employer and we're committed to diversity and inclusion in the workplace.



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