Community Support Worker

5 months ago

Newbury, United Kingdom Two Saints Full time

**Full time, 37 hours a week. Working Monday to Friday 9am to 5pm.**

**Fixed term, 8 month contract**

**£22,082 progressing to £24,536 FTE**

West Berkshire Housing First supports adults, who have high needs and histories of entrenched or repeat homelessness, providing them with a home of their own where they can regain stability, safety, and support. We work in partnership with the Council and other housing providers to deliver intensive person-centred support and accommodation choices.

Our priority is to find safe, permanent housing that’s suitable for the client. Once housing is found our dedicated team provides intensive, one to one support to enable them to maintain their accommodation and achieve their goals.

If you love working with people, and are looking for an exciting role, where you can develop your skills, then this is the role for you.

**MAIN RESPONSIBILITIES**
- You will have your own caseload of clients to manage within the community and will work with them on a one to one basis.
- You will identify their needs by listening to them and put together a client needs assessment and manage risks.
- You will mediate and or negotiate with existing housing providers to ideally prevent homelessness
- You will help and support individuals by providing advice on housing, welfare benefits, rent deposits and household goods via a variety of schemes.
- You will help clients with the practicalities of moving to new accommodation such as contacting energy suppliers
- Help individuals develop practical skills further in areas such as budgeting, shopping, cooking housework, laundry, health and hygiene
- Carry out drop in surgeries at designated locations.
- Liaise with colleges, training agencies, employers to help people to gain access to education, find work or maintain their benefit entitlement
- Any other reasonable duties required in the interest of the organisation
- Maintain client records using relevant systems to a good standard
- Work in accordance with the Health and Safety regulations and all policies and procedures
- Attend supervision, appraisal, training and meetings as directed which may be outside your normal working pattern
- Work flexibly across all areas of operation where required and prior notice given
- Any other reasonable task as requested by a member of staff

**KNOWLEDGE, SKILLS, EXPERIENCE & ESSENTIAL QUALIFICATIONS/TRAINING**

Previous experience in this sector is not essential but you will be able to demonstrate a real passion for wanting to work with vulnerable people in the homeless sector. Our values will be aligned to your own ethics and ideals and you will be committed to changing the life of others for the better.
- Clear verbal and written English
- Good IT and keyboard skills
- Polite, assertive manner, ability to self -motivate
- Passion for working in a client/customer facing role
- Knowledge of the benefits system and tenancy legislation
- Have an interest and genuine concern for homelessness and related issues
- Knowledge of voluntary and statutory agencies

We were formed in April 2001 through the merger of the Society of St Dismas (founded in 1962) and St Petroc Housing association (founded in 1972). Both organisations shared a passion for housing and supporting vulnerable single people.

Our vision today is to give people who are homeless, vulnerable or in need of support, the opportunity to build a brighter future.

We have services in Berkshire, Hampshire, Portsmouth, Southampton and Sussex.

We support 16-65 year olds. Our services include outreach to rough sleepers, supported accommodation (direct access hostels, move-on accommodation, and resettlement flats), day centres, community support, housing first and landlord support services.

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