Clinical Administrator

Clinical Administration Accurately code information, following coding protocol and using industry recognised codes. Examine records and documentation for missing information and coding errors, using medical knowledge to correct mistakes found in a timely manner. Identify and highlight any read coding problems to the GP and/or Practice Manager. Support the clinical team to ensure all targets are met and data is processed safely and accurately.

Use the E-referral system (ERS) to action, monitor and track appointments, bookings, and admissions of patients to hospital and send out relevant documentation to the patient. Work to successfully action ERS tasks relating to any changes made to referrals and effectively manage rejected referrals. Monitor DOCMAN workflow and complete all secretarial tasks that originate from DOCMAN and EMIS. Troubleshoot any DOCMAN issues and add/remove users where necessary.

Communication Receive incoming and initiate outgoing telephone calls to facilitate timely and appropriate communications with others, taking messages and dealing with appointment and referral queries. Liaise with third party services such as funeral directors as and when required. Liaise with third party healthcare professionals and consultants for ongoing care or referral advice. Miscellaneous Assist the practice manager with all clerical and administrative duties.

Attend clinical and management meetings on behalf of the Medical Secretaries and take minutes when requested Support the practice team with any DOCMAN training, queries or issues. Cover the work of other colleagues within the Clinical Administration team when requested.