Clinical Administrator

An exciting opportunity has arisen for a Clinical Administrator to join the team at Birchington Medical Centre, part of Invicta Health CIC.

Interviews will be held Wednesday 2nd August.

**Purpose of Job**:
As a Clinical Administrator you will work to ensure all incoming and internal patient correspondence is workflowed and stored in the patient’s record and all relevant information is coded. You will ensure that referrals and other secretarial work are produced in an appropriate timeframe for the best possible patient care. You wil be tasking with carrying out administrative related tasks as delegated by the Clinical Administration Supervisor and provide support and cover to other admin colleagues during absence or sickness.

**Main Responsibilities**

Clinical Administration
- Accurately code information, following coding protocol and using industry recognised codes.
- Examine records and documentation for missing information and coding errors, using medical knowledge to correct mistakes found in a timely manner.
- Identify and highlight any read coding problems to the GP and/or Practice Manager.
- Support the clinical team to ensure all targets are met and data is processed safely and accurately.
- Use the E-referral system (ERS) to action, monitor and track appointments, bookings, and admissions of patients to hospital and send out relevant documentation to the patient.
- Work to successfully action ERS tasks relating to any changes made to referrals and effectively manage rejected referrals.
- Monitor DOCMAN workflow and complete all secretarial tasks that originate from DOCMAN and EMIS.
- Troubleshoot any DOCMAN issues and add/remove users where necessary.
- Maintain an accurate and up to date library of template forms on DOCMAN and EMIS and ensure all clinical staff have access.
- Raise invoices to patients for GP letters, reports, Insurance companies and any other service as necessary.

General Administration
- Photocopying, scanning, filing and proof reading in a timely and accurate manner
- Process all incoming and outgoing post in a timely manner

Communication
- Receive incoming and initiate outgoing telephone calls to facilitate timely and appropriate communications with others, taking messages and dealing with appointment and referral queries.
- Liaise with third party services such as funeral directors as and when required.
- Liaise with third party healthcare professionals and consultants for ongoing care or referral advice.

Miscellaneous
- Assist the practice manager with all clerical and administrative duties.
- Attend clinical and management meetings on behalf of the Medical Secretaries and take minutes when requested
- Support the practice team with any DOCMAN training, queries or issues.
- Cover the work of other colleagues within the Clinical Administration team when requested.

**Person Specification**:
Essential Education:

- Good level of education including English and Maths

Desirable Education:

- Medical Terminology Course

Essential Knowledge and Experience:

- Understand the importance of maintaining patient and data confidentiality.
- Able to use judgement and experience in helping to determine the relevant urgency of requests for information received from patients and other external organisations.
- Experience of setting up and maintaining effective administrative filling systems
- Experience of work involving regular and accurate data inputting

Desirable Knowledge and Experience:

- Knowledge of office management systems and procedures
- Experience of working with Microsoft packages including, word, excel and power point
- Experience of working with EMIS and DOCMAN
- Previous administration experience within a medical environment
- Knowledge and understanding of the National Health Service

Key Skills
- Able to communicate effectively and collaboratively across varied disciplines.
- Able to work in a well-organised and professional manner, maintaining concentration and accuracy
- Able to manage conflicting priorities
- Good telephone manner

**About Us**

Invicta Health are a non-profit company, with a passion for primary care. We have a wide range of services such as hub-based GPs services, GP surgeries, services in Urgent Care Centres and A&E, a Community Primary Care mental health service, GP staff training service and the list is growing all the time.

We are formed by a federation of General Practitioners working in Canterbury and South Kent Coast areas of East Kent. Our aim is to provide local, high quality services for local people by collaborating with other established organisations in the health and social care community.

What perks can we offer you?
- NHS Pension
- Learning and Development opportunities
- Progression opportunities
- Competitive annual leave entitlement
- Incremental pay progression
- Flexible working
- Approved blue light card provider
- Salary Sacrifice Schemes
- Company Car Scheme
- Employee Assistance Programme

**Job Types**: Full-time,