Delivery Support Officer

3 weeks ago


Rossendale, United Kingdom Utility People Full time

**Summary**: A leading multi-faceted company offering
**multi-utility connections** to residential, industrial, and commercial clients, are seeking an
**ambitious Delivery Support Officer** to join the team and contribute with their expanding growth plans. Do you have excellent
**Client management skills** and experience of
**managing projects** and
**problem solving?** This role would suit someone who is highly commercial, able to build strong relationships with clients, extremely well-organised and able to
**Key responsibilities**:

- Build long-lasting, profitable relationships across a range of clients
- Act as the point of contact and communicate project status to all participants
- Monitor Projects and handle any issues that arise as the project evolves
- Demonstrate and deliver exceptional levels of customer service updating clients regularly
- Organising and managing several work streams simultaneously
- Assist with schedule management times scales of metering works/supply works
- Responsibility, determination and focus to drive projects through to implementation
- Confidently liaise with internal and external stakeholders
- Transact client enquires into tangible, project opportunities across multiple utility sectors
- Support the sales teams with quotes and tendering processes
- Occasional site visits

**Skills and experience required**:

- Minimum of 2 years’ experience in Project / Account Management / Customer Service roles
- Experience in the utilities industry desirable
- Next-level client management skills, with excellent relationship building experience
- Ability to analyse problems and offer solutions whilst demonstrating strong skills within project management, customer services and problem solving
- Excellent communication skills with a capacity to present, discuss and explain issues coherently and logically both in writing and verbally
- Computer literate, with ability to efficiently use a wide range of software including MSOffice
- Good team player, self-motivated and able to work on own initiative.
- Clear decision-maker with ability to judge complex situations & assess when to escalate issues

**Most of all a passion to join a growing business and be part of its success



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