Central European Customer Services Representative

5 months ago


Witham, United Kingdom Perry Ellis Europe Limited Full time

**Perry Ellis International, Inc. represents a diverse portfolio of lifestyle apparel brands. The Company, through its wholly-owned subsidiaries owns and licenses nationally and internationally recognized brands including: Perry Ellis®, Original Penguin® by Munsingwear®, Laundry by Shelli Segal®, Rafaella®, Cubavera®, Ben Hogan®, Savane®, Grand Slam®, John Henry®, Manhattan®, Axist®, Jantzen® and Farah®. The Company enhances its roster of brands by licensing trademarks from third parties, including: Nike® and Jag® for swimwear, and Callaway®, PGA TOUR®, and Jack Nicklaus® for golf apparel.**

**Role**:Central European Customer Services Representative

**Fixed Term Contract - 12 months, maternity cover**

**Reporting To**: Customer Service Manager & Regional Sales Manager

**Scope**: Responsible for service and sales support to Central European region across the Perry Ellis Golf & Tennis brands

**Purpose of Job**: To deliver world class service and sales support

**Duties & Responsibilities**:

- To ensure telephone cover at all times within the team, meeting and exceeding defined levels of service.
- To develop and implement a regional strategy with the ASMs in the Central region to cover the regional account base
- To work as a team member to offer the best service possible to all customers.
- Proactively up-sell/cross sell at every opportunity to support brand sales targets.
- To correctly input orders, paying attention to detail e.g. account number, pricing, discounts, returns and sales programmes.
- To develop productive working relationships with all other departments.
- To challenge existing processes, procedures and working practices, and actively seek to resolve customer perceptible issues through the development of good solutions instead of complaining about problems.
- To review, update and action provided reports in a timely manner as requested.
- To escalate and advise management of issues that may affect the business.
- To be prepared to attend shows, seminars and training when requested and at the manager's discretion.

**Essential**
- Must be a German speaker and fluent in English as a 2nd language
- Previous experience of working in Customer Services
- Excellent interpersonal and communication skills

**Knowledge & Background**
- French speaking preferred
- Previous experience of working in Customer Services
- Apparel experience desirable
- Excellent IT skills - minimum of Microsoft Word & Excel
- Ability to multitask and prioritise
- Ability to work against targets
- Must have a proactive approach to workload
- Ability to problem solve under pressure is a must have

**This is a role based in our Rivenhall End, Witham office. It is a hybrid role, allowing 50% of the week working from home. Perry Ellis Europe's benefits for all staff include a company pension scheme, generous discounts on all our brands and 24 days holiday (plus Bank Holidays)**

**Job Types**: Full-time, Contract
Contract length: 12 months

Pay: £22,000.00 per year

**Benefits**:

- Company pension
- Employee discount
- Life insurance
- On-site parking

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus scheme

Application question(s):

- Will you now or in the future require sponsorship for employment visa status?

**Experience**:

- Customer service: 1 year (required)
- Excel: 1 year (required)
- Microsoft Word: 1 year (required)

**Language**:

- German (required)

Work authorisation:

- United Kingdom (required)

Work Location: Hybrid remote in Witham



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