Dwp Executive Officer

3 months ago

Falkirk, United Kingdom Department for Work and Pensions Full time

**Details**:
**Reference number**:

- 298205**Salary**:

- £28,117**Job grade**:

- Executive Officer- EO National**Contract type**:

- Permanent**Type of role**:

- Operational Delivery**Working pattern**:

- Full-time, Part-time, Part Year**Number of jobs available**:

- 5Contents

Location

About the job

**Benefits**:
Things you need to know

Location
- FalkirkAbout the job

**Job summary**:
**About the job**

The Department for Work and Pensions (DWP) is responsible for welfare, pensions and implementation of child maintenance policy. As the UK’s biggest public service Department, it administers a range of working age, pension age, disability and ill health benefits to around 20 million claimants and customers.

The Child Maintenance Service (CMS) is responsible for all aspects of child maintenance in Great Britain. Our role is to promote financial responsibility, and to encourage and support private maintenance arrangements, as well as provide a statutory maintenance service.

The role of an Enforcement Case Manager involves providing excellent customer service for both the Receiving and Paying parents, by progressing cases in a timely, accurate and effective way to ensure consistent Enforcement action which will deter non-compliant behaviour in the future.

The aim of the role is to secure effective compliance from Paying Parents and others with Child Maintenance obligations in cases where they have failed to comply with our maintenance processes.

We are looking for people who are customer focused, with the right skills, commitment and capability to deliver an exceptional public service. If you have a genuine dedication to a public service department that makes a real difference to the lives of others, you will find great satisfaction in working with us.

About us - Department for Work and Pensions GOV.UK

**Job description**:
**Key Accountabilities**

Securing compliance from Paying Parents and others with Child Maintenance obligations in cases where they have failed to comply with our maintenance or arrears management processes.

Creating a reputation for timely, effective and consistent enforcement action which will deter non-compliant behaviour.

The team are responsible for all case management activities which arise during the period when the case is undergoing Enforcement action. This could include:

- Referral to Enforcement Agents.
- Use of Credit Reference Agency.
- Use of Civil Powers aimed at collection (targeting the Paying Parent’s assets or income e.g. Order for Sale).
- Sanctions powers to target the Paying Parent’s lifestyle and designed to promote compliance (e.g. disqualification from holding or obtaining a driving licence, committal to prison or removal of passport).
- Referrals to the Financial Investigations Unit, where there is evidence of criminal activity and prosecution may be required.
- Effective communication with parents, colleagues and other parties, to gather and supply information ensuring cases are progressed effectively and accurately.
- Responsibility for the continuous improvement of the provision of service, putting the client at the heart of everything you do.

**Person specification**:
**Essential Criteria**:

- Ability to prioritise workload and contribute towards challenging deadlines.
- A proven track record of delivering excellent customer service.
- Excellent written and oral communications skills using a variety of methods including digital and telephony.
- Ability to build good relationships and credibility with a range of colleagues and stakeholders, demonstrating strong engagement skills.
- Sound and confident decision-making ability.
- A flexible approach and the ability to work using own initiative, in a proactive manner and as part of a team.

**Behaviours**:
We'll assess you against these behaviours during the selection process:

- Communicating and Influencing
- Managing a Quality Service
- Making Effective Decisions

**Benefits**:
Working for DWP will include benefits such as learning and development tailored to your role, an environment with flexible working options, a culture encouraging inclusion and diversity and a Civil Service pension Civil Service pension.

A Civil Service pension with an average employer contribution of 27%. Alongside your salary of £28,117, DWP contributes £7591.59 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.

CMS is committed to the Wellbeing of all colleagues, support includes Wellbeing conversations, dedicated Wellbeing Advocates in each Service Centre to develop and deliver health and wellbeing initiatives and ‘Hotel CMS’, our own Intranet site offering a wealth of information, guidance and support.

We Value Everybody is one of our five Core Values here in CMS. We have active National Network Groups for Race, LGBGT+, Disability, Carers, Wellbeing, Faith & Belief and Age. Our monthly People Group meeting draws the

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