Warehouse Supervisor

**About us**:
We’re an award-winning, market-leading 3PL specialising in high-quality order fulfilment and delivery services. ILG customers are premium brands, many in the beauty, fashion and wellbeing sectors. Our mission is to help them succeed. ILG is a people business - we invest in training and development, recognising and rewarding our people’s achievements and creating opportunities for them to progress within our business. We understand the importance of making time to unwind and have fun, so we fund a number of social events, including our amazing annual party. Each year we celebrate in style, present our annual employee awards and recognise the people that make our business so special. So, if you want to further your career, learn from a friendly team and realise your full potential in a fast-growing company, this is the role for you.

**The role**:
Warehouse Operations are at the heart of what we do. Our customers choose ILG because our attention to detail across services like picking, embroidery and engraving adds something special to their brand. As a Warehouse Supervisor (Contract Coordinator) you are responsible for coordinating all warehouse activities and overall productivity within the designated area/section, including:

- Ensuring activities are cost effective and to the required service level
- Daily contact with the relevant Account Manager to ensure updates are communicated and any end-of-day issues are addressed
- Communicating order volumes, delivery schedules, warehouse accuracy or general queries to line manager
- Actively supporting operational change whilst minimising disruption to production and service
- Advising, leading and motivating team members
- Conducting one to one meetings with team members to review performance and development

**What are we looking for**:

- Previous experience in a supervisory role in a warehouse operation (desirable)
- Experience and knowledge of warehouse operations to effectively manage designated area to provide an excellent level of customer service
- Ability to support the Warehouse Manager in the performance management, development, mentoring and coaching of members of designated team
- Ability to coordinate and delegate within a team whilst remaining operationally hands-on
- A methodical approach and the ability to prioritise workload and tasks
- An understanding of 3EX.Net warehouse management system and MS office packages (Excel, Word, Outlook)

**The Benefits**:

- Company Bonus scheme (£300)
- Pension, Life Assurance, Healthshield Cash Plan and Discount Perks
- 22 days holiday (plus Bank Holidays) increasing to 25 days after 2 complete holiday years, with the option to buy/sell holiday
- Birthday leave
- Dedicated rest areas with free tea and coffee plus monthly fruit baskets
- Free on-site parking and free electric car charging points
- Dedicated platform for learning and development
- Staff member of the month rewards
- Uniform and full PPE provided
- Monthly company social events and an annual awards ceremony
- Employee assistance programme to promote mental health wellbeing
- Cycle to work scheme