Application Production Services Specialist

4 weeks ago

London, United Kingdom Akkodis Full time

**Application Production Services Specialist (Production Support Role)
Looking for 15+ Hires**

Application Production Support for the Banks Global Banking Applications, primary responsibilities are identification and resolution of production incidents. Problem Management post incident resolution to determine root cause, mitigating actions, drive andtrack permanent resolution. Management of incident and problem tickets through the enterprise ITSM tool.

The role also includes
- Capacity and Performance Management.
- Working with development teams for take-on and training of new services or significant upgrades.
- Providing support for Audits (internal and external).
- Stakeholder management, working closely with Business and Operations partners to understand KPI metrics to measure service stability to prioritize defect fixes and enhancements

**Required Skills**:

- 5+ years of relevant IT experience (Production Support, ITIL, Release Support, Technical Implementations, or equivalent)
- Excellent written and verbal communication skills (English)
- Proven knowledge in some or all of the following: Java/J2EE - Core Java, JDBC, EJB, & Java Web Services & Experience in Server-side technologies - SOAP/Restful services, XML/XSLT, XML, JDBC, AOP, MQ Micro Services & MuleSoft.
- Strong operating system knowledge in Unix and Windows including strong scripting skills
- Experience with Database technologies (examples Oracle, DB2 and PL/SQL ) queries to support incident resolution.
- Experience of handling various production support roles (technical - L1/L2/L3) and hands-on experience in using at least 2-3 widely used monitoring / scheduling tools
- Experience troubleshooting, analysis, research, and resolution using advanced query, programming skills, conduct root cause analysis, and identify mitigations/risk
- Ability to work closely with Technology Infrastructure Teams, Development & Testing Teams in supporting Integrated / Independent releases, software/hardware upgrades, server upgrades, etc.
- Ability to assess initial severity, gather impacts, engage necessary supporting teams, and escalate as necessary to ensure timely restoration
- Experience with on call support for triaging problems, coordinating with various support teams across the organization and carryout activities related to incident and problem management

**Desired Skills**:

- Leads End-to-End maintenance responsibility of all production services related to technology. Work activities specific to Production Shared Services include: Problem/Incident Management, Release/Deployment, Operational Readiness, Capacity/Availability Management,Application Monitoring, Service Analytics and Reporting, Production Governance, Triage, Associate Support, Change/Configuration Management.
- Actively engage and lead production support issues/incidents. Takes ownership of escalations and perform trouble shooting, analysis, research and resolution.
- Ensure production and performance SLAs are met and escalate issues which needs attention.
- Performs analytical, technical, and administrative work in planning, installing, and supporting new and existing equipment and software under moderate supervision.
- Identifies vulnerabilities and opportunities for improvement, as well as maintain metrics to help develop analysis that will drive improvement in all areas of Production Shared Services. Creates and enhances administrative, operational and technical policiesand procedures, adopting best practice guidelines, process improvements, standards and procedures.
- Exercises judgment within defined procedures and practices to determine appropriate action.
- Serves as an escalation point between the client/business area and internal management for the resolution of moderately complex unresolved problems, complaints and service requests.
- Resolves complex issues. Works on problems of mínimal-moderate scope where analysis of situation or data requires a review of identifiable factors.
- Support of on-call rotation for off-hours and weekend support as needed.

Alternative roles looking for COBOL or SWIFT Skillsets (5 years' experience).

Rate: Upto £550 a day, flexible. Permanent options available.
Location: Bromley 3 days a week/ 2 days remote (Hybrid)
Duration: 12 months with extensions.

And only a One stage Interview Process
Please reach out and send your CV over if this looks appealing.

Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers.

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