Product Specialist

2 months ago

London, United Kingdom HealthRota Ltd Full time

**The Company - HealthRota Ltd**

HealthRota is a Health tech company founded with the ambition to change the way the NHS manages its resources so that it can focus on patient care, avoid unnecessary administration. The company started with a marital problem, the founder’s wife as an A&E doctor was frustrated by the inflexibility of work time and was going to leave the NHS to re-establish a better work-life balance. Following many conversations about the value NHS staff bring to society - the founder (through HealthRota) decided to transform the way the NHS manages its resources to improve flexible working, re-empower NHS staff and strip out inefficiencies for the Trusts’ running the NHS services - and his wife decided to remain as an A&E Doctor.

**The Team / Role - Product Specialist**

HealthRota’s product specialist team play a pivotal role in shaping the company’s success. As a small company with big outreach, we value every employee, particularly product specialists who are expected to provide premium customer care. Responsibilities encompass **client support**, **documentation**, **aiding developers** and **assisting the sales/onboarding process**.

HealthRota's vibrant, ambitious atmosphere fosters both personal growth and company progress. Product specialists play a crucial role, mastering HealthRota’s intricacies to swiftly address support tickets through Zendesk, whether guiding clients to help resources, holding Teams calls or collaborating with developers. You'll become an authority in specific system components, leading training sessions, holding demos, and shaping future iterations of the system. Our collaboration with sales ensures seamless transitions from opportunities to satisfied clients. As a forward-thinking entity, we regularly update the system, relying on Product Specialists for testing, updating materials, and informing clients.

Our team is committed to enhancing the NHS. Working closely with departments, we strive to uplift the lives of NHS staff while also saving money for the organisation. With this in mind, we expect Product Specialists to approach each department’s needs with passion and determination.

**What we can offer**

At HealthRota, we offer **flexible** working arrangements, requiring you to be present at the London office in Moorgate for three days a week, while allowing you to work remotely for the remaining days. This setup is designed to provide a balance between in-person collaboration and the comfort of working from your own space.

Our company places a strong emphasis on **personal development**, affording you the opportunity to enhance your technical skills. Moreover, within our small yet dynamic team, there are promising prospects for **career advancement**, allowing you to grow along with the company.

Joining us means immersing yourself in a **fast paced** and **technologically innovative** environment. You’ll be part of a company that thrives on pushing boundaries and exploring new avenues, giving you invaluable experience in staying at the forefront of advancements.

To support your work, we provide a company laptop ( **MacBook**) so you can facilitate your tasks effectively. Recognizing the importance of work-life balance we offer an annual leave allowance of **25 days**.

**Key Qualifications / Experience / Skills**

Your ability to actively listen, coupled with an **understanding** and **patience**, enhances your capacity to connect with others. While **prior experience in the Healthcare sector** isn’t obligatory, it would certainly be a valuable addition. You must above all else display an **enthusiasm** for your role in helping the NHS and its staff.

**Salary**: £28,000.00-£32,000.00 per year

**Benefits**:

- Casual dress
- Company pension
- Cycle to work scheme
- On-site parking
- Sick pay
- Work from home

Schedule:

- Monday to Friday

**Education**:

- A-Level or equivalent (required)

**Experience**:

- work: 1 year (required)

Work authorisation:

- United Kingdom (required)

Work Location: Hybrid remote in London

Application deadline: 29/02/2024
Expected start date: 01/03/2024

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