Client Service Executive
4 days ago
We are recruiting a Client Services Executive for our client local to Uxbridge.
The role is full time working Monday to Friday,37.5 hours a week over the following shifts. Hybrid working will apply.
- 7.30am to 4.00pm
- 9.00am to 5.30pm
- 9.30am to6.00pm
The role involves the following duties;
- Respond, diagnose, and resolve helpdesk issues.
- Effectively manage customer’s helpdesk expectations following company policies and procedures.
- Communicate, record details of action taken always following up with the appropriate Customer/Account Manager.
- Record details of inquiries, comments, and complaints according to internal procedures
- Prepare and manage administration
- Communicate and coordinate with internal departments.
- Assist line Manager/Account Manager with onsite/offsite client meetings where applicable.
- Manage key accounts monthly administration
- Identify and escalate situations requiring urgent attention to key contact within the customer organisation also internal Account Manager.
You will need previous customer service experience to support clients in a professional way.
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