Customer Account Administrator

3 weeks ago


Nuneaton, United Kingdom Rhenus Warehousing Solutions Lutterworth Full time

Due to continued growth, we currently have a exciting job opportunity as a Customer Account Administrator, here at Rhenus Warehousing Solutions in Nuneaton

In your role as a Customer Account Administrator, you will provide day to day administration support to customers and colleagues to ensure correct products are distributed in accordance with customer requirements in a timely and accurate manner.

**Shift Pattern
- 08.30-17.00, 37.5 hours per week.**

As a Customer Account Administrator you will be responsible for:

- Liaising with customers on a day to day basis to provide support and advice on any queries;
- Producing daily reports both internally and externally as required such as: KPIs; WIPs; Activity Logs; Shortages; Failed deliveries; incorrect quantities;
- Arranging shipping of products, including booking slots, establishing courier, providing driver details and tracking parcels, in accordance with customer specifications;
- Liaising with re-works to plan and cost any pre-retail requirements;
- Gathering data to produce invoices and deal with PO issues when required;
- Carrying out work according to customer requirements or following a plan set by others, working within agreed timescales;
- Providing guidance, support and informal coaching to administrators and new colleagues;
- Ensuring all work is completed to a high standard, eliminating need for rework and/or changes;
- Undertaking other responsible tasks that may be required from time to time as directed by the needs of the business and/or your Line Manager.

**Essential Qualifications and Skills**:

- GSCE Maths and English grade C or above or equivalent.
- Excellent command of the English language, both written and spoken and good communication skills
- Advanced Level Microsoft office skills (Outlook, Word, Excel, PowerPoint
- Ability to prioritise tasks within a daily work allocation, defined timetable or routine
- Accurate and reliable
- Administration and organisation skills
- Able to work as part of a team as well as on their own

**Salary**: £22,500.00 per year

**Benefits**:

- Company events
- Gym membership
- Health & wellbeing programme
- On-site parking
- Referral programme

Schedule:

- 8 hour shift

Supplemental pay types:

- Yearly bonus

**Education**:

- A-Level or equivalent (preferred)

**Experience**:

- customer service: 1 year (preferred)

Work Location: In person



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