Senior Customer Service Advisor

4 weeks ago


Barnstaple, United Kingdom FMG Repair Services Full time

**Location: Riverside Road, Pottington Industrial Estate, Barnstaple, EX31 1QN**

Do you have experience working in a busy bodyshop environment? Do you understand what it takes to delight our customers and keep them moving?

This is an exciting opportunity for an experienced Senior Customer Service Advisor/Admin Manager to join the UK’s leading Accident and Collision Repair specialists in our increasingly busy site at Barnstaple.

A current UK Driving licence is a must for this role.

As the Senior Customer Service advisor, your responsibilities will include;
- Running the Office, ensuring all paperwork is kept up to date and correctly stored
- Organising the driver's diaries
- Liaising with insurance companies
- Understanding and achieving SLA's
- Ensuring complete customer satisfaction

**Why choose FMG RS?**

Of course, we offer a **fantastic basic salary**, but there’s much more to being a **Senior Customer Service Advisor** at FMG RS than just that. Some of our most popular benefits include (but aren’t limited to)
- fantastic **bonus **schemes
- free **life assurance**:

- ** well-being** services (incl. Health Cash Plan, Dental Plan & Travel Insurance)
- discounted, flexible **Gym memberships**:

- exclusive employee **vehicle-leasing **schemes
- ** pension **& **save-as-you-earn** share scheme
- Our** Benefits App** offering unlimited access to a huge range of **retailer discounts **and **cashback deals** (incl. Tesco, Asda, Currys, B&Q & Wickes to name just a few)

**We’re going places **
- We’re a key part of **one of the UK’s largest Automotive PLCs**, Redde Northgate - few other businesses can offer you the **volume**, **variety** and **long-term security** as us;
- We **invest in you** - We believe everyone should have the **opportunity to better themselves **and look to progress, not just within FMG RS but the wider Redde Northgate Group;
- We’re growing - it’s **an exciting time** for the industry and we’re committed to being at the cutting edge, investing in everything from our EV capabilities, our workshops to our Training Centres;
**Join the FMG RS family**

With the **best people** in the industry within our Group, we really believe that no one else can do what we do as well as us. So what are you waiting for?



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