Senior Design Consultant

3 weeks ago

Edinburgh, United Kingdom NatWest Group Full time

Our people work differently depending on their jobs and needs. From hybrid working to flexible hours, we have plenty of options that help our people to thrive.

This role is based in the United Kingdom and as such all normal working days must be carried out in the United Kingdom.

Join us as a Senior Design Consultant
- In this key role, you’ll lead human centred design (HCD) activities, including creative-thinking, insight development and creative design of key projects
- You’ll be working on the highest priority projects, including those that are key to the retail strategy
- This fast paced and varied environment provides challenging work that has the potential to change the future of the bank

**What you'll do**:
As a Senior Design Consultant, you’ll support the direction of key projects within the HCD team working across the retail bank and driving the design thinking across numerous new and exciting products and services. With your expertise, you’ll be providing key skills across the double diamond, as well as problem solving and ensuring a consistent high standard of design outputs from initial concepts to confirmed experiences.

Additionally, you’ll be:

- Providing and shaping creative concepts and designs on a range of projects
- Developing, owning and keeping up to date with our library of customer insights, working with other areas of HCD and business stakeholders
- Anticipating and responding to changing customer demands and disruptive technologies
- Acting as a design ambassador, promoting HCD and the benefits of human centred design across the business
- Developing tools and processes that encourage human centred design in all our work and throughout the bank

**The skills you'll need**:
To be successful in this role, you’ll be qualified to degree level in design and have expertise and fluency across human centred design methods and disciplines. We’ll expect you to have experience of leading highly creative work and managing multiple projects at once. And, you’ll also have excellent collaboration and communication skills.

Additionally, you’ll need:

- A good understanding of innovation processes within large organisations
- Experience in a fast paced, data driven environment
- Creative problem-solving skills and the ability to thrive in ambiguity based on customer insight and strategy

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