Customer Advisor

5 months ago

Taunton, United Kingdom JoJo Maman Bebe Full time

What we expect from you:
Each JoJo store is unique whether that’s trading over two floors, having a quirky layout or being situated in an interesting place. They have a life of their own. Our Unique Selling Point (USP) in this ever-changing retail world is the relationship we build with our customers, many of them loyal to our brand and to their local store team. This is where you come in - you’ll be the face of JoJo providing a fantastic level of customer care and service that we are renowned for and one we pride ourselves in upholding always. You’ll be guiding, informing, and assisting our customers in the correct purchase of our huge range of clothing and products. This could be an expectant parent, an excited grandparent or other friends or family.

Our B Corp principles are so important, and every member of our teams will always uphold them. As we move into a digital retail world, offering an Omni-Channel customer service is expected as this builds on customer loyalty. As such most of our stores offer Ship from Store or Click and Collect options, you will take ownership of preparing and shipping all such orders daily.

A day in the life:

- Assisting our customers in many different and sometimes diverse situations, from bra measuring or discussing our maternity wear, to demonstrating a baby carrier to an intrigued parent.
- Preparing Omni-Channel orders.
- Liaising with customers in store or via the phone on Omni-Channel orders.
- Using our digital or virtual learning platforms to continuously develop your knowledge and retail skills.
- Embracing new product knowledge or learning to increase sales opportunities.
- Actively listening to our customers’ needs and working out what the best solution is for them.
- Taking pride in keeping your store looking immaculate.

What we look for in you:

- Previous retail, customer service and sales experience
- Competent IT skills and excellent systems ability, with an aptitude to pick up new systems quickly.
- The ability to learn and retain a high level of product information and be able to communicate this effectively to our customers.
- You’ll need a self-develop mentality and a curiosity to learn new product independently.
- We don’t like hard sales techniques, but you’ll need to demonstrate a level of sales ability, which includes active listening skills, empathy, and an understanding of our customers’ needs.
- You’ll be working within a small team; therefore, the ability to work in a harmonious and respectful manner is important.
- Working in a retail environment requires a level of flexibility, most of our stores are open 7 days a week.
- We like to keep our stores looking tip top, so you’ll have a keen eye for detail and play a key role in maintaining our standard

**Just to give you a taste of our culture, we’ll be looking for you to**:

- Be a brand ambassador, ensuring that our values and ethos are never compromised
- Be honest and respectful
- Work collaboratively
- Talk openly and actively listen
- Take ownership of all aspects of the role

**A typical week would be 3 x 4 hour and 1 x 5 hour shifts, however flexibility would be required in line with store requirements**

The benefits.:

- We believe R&R is important so for each year you’re with us, you have an extra day’s holiday (up to 10 additional days)
- Why work on your Birthday? Have it off
- Helping plan for the future - contributory pension scheme
- Get on the move - cycle to work scheme
- Support for planning your finances - JoJo saving scheme
- Being mindful - Health and Wellbeing Hub
- Having a great time - fabulous social events
- Supporting our communities - volunteer days
- We love our products Up to 40% discount for you to enjoy
- “It’s up to you” learning environment - ongoing training and educational development initiatives and opportunities.
- Financial wellbeing app, pay yourself 40% of your earnt wages whenever you want.

Who we are:
We are a company founded on the principle of People & Planet above Profit and we are proud of our B Corp Status. JoJo is a team effort and so many of our employees have put their heart and soul into their jobs, making sure we offer the most gorgeous collections and deliver the best service.

We may have grown into the UK’s leading parent and baby retailer, but we will never compromise on the quality of our products - it’s part of our DNA Our customers trust us to offer excellent quality at reasonable prices. All our team members strive to be the best they can be and we love how we support each other.

We put our growth down to our passion for people and our commitment to running an ethical and sustainable company. Couple this with our fantastic designs, innovative products, attention to detail and the never-ending pursuit of high standards means we have built a company that makes all of us proud.

**Our Values**:
The most useful thing a person can do in this world is to create ethical employment in a business whic

  • Customer Service Advisor

    6 months ago

    Taunton, United Kingdom Connells Group Full time

    We’re looking for a **Customer Service Advisor** to support our fantastic **Lettings** team in **Taunton**. As our **Customer Service Advisor** you will take ownership of office administration accurately and efficiently and in a professional manner, within a busy customer facing environment. You will also have the opportunity to progress into a **Lettings...

  • Customer Services Advisor

    5 months ago

    Taunton, United Kingdom Nuffield Health Full time

    HEAD OFFICE Customer Services Advisor **Customer Services Advisor** Taunton Hospital | Sales and Business Development | Permanent | Part Time Up to £21,333.00 pro rata depending on experience Across Wednesday, Thursday and Friday Nuffield Health is Britain’s largest not-for-profit healthcare organisation. Join us as a Customer Service Advisor in our...

  • Customer Services Advisor

    6 months ago

    Taunton, United Kingdom Nuffield Health Full time

    HEAD OFFICE Customer Services Advisor **Customer Services Advisor (Maternity Cover)** Taunton Hospital | Sales and Business Development | Fixed Term | Full Time Up to £23,419.50 per annum depending on experience 37.5 hours per week Our Enquiries Department currently have an opportunity for a Customer Services Advisor. Continue your journey with us...

  • Customer Experience Advisor

    2 months ago

    Taunton, Somerset, United Kingdom beBee Professionals Full time £22,000 - £28,000

    Customer Service AdvisorWe are seeking a skilled and customer-focused Customer Service Advisor to provide exceptional service and support to our clients in Taunton, UK.Key Responsibilities:Handle customer inquiries and resolve issues in a timely and professional manner.Provide accurate and up-to-date information about our products and services.Work closely...

  • Customer Advisor

    6 months ago

    Taunton, United Kingdom B&Q Full time

    **About the role** **Customer Advisor - Checkouts** **Part Time - 20 hours per week** **Permanent Contract** **Shifts available Monday - Sunday, 7.00am - 10.00pm** **£10.60 per hour** **B&Q Taunton** We believe anyone can improve their home to make life better. Every day, we give our millions of customers the ideas, advice, tools and confidence they...

  • Customer Advisor

    6 months ago

    Taunton, United Kingdom B&Q Full time

    **About the role** **Customer Advisor - Checkouts** **Part time - Min 8 hours per week with flexibility up to 20-30 hours per week** **3 Month Fixed Term Contract** **Shifts available Monday - Friday, 7.00am - 8.00pm** **UK Notional hourly rate £11.31 per hour** **B&Q Taunton Store** We believe anyone can improve their home to make life better. Every...

  • Christmas Customer Advisor

    5 months ago

    Taunton, United Kingdom Boots Full time

    Summary Job Reference: - 218539BR Taunton, High Street Fixed Term We are now recruiting Christmas Customer Advisors for our Taunton, High Street store. The exact shift patterns will be discussed at interview. **Christmas Customer Advisor** Joining us as a Christmas Customer Advisor is a great opportunity, whether it’s your first job and you’re...

  • Customer Service Advisor

    5 months ago

    Taunton, United Kingdom Marshall Motor Group Full time

    **Customer Service Advisor** **Location: Taunton Audi** **Hours: 47.5 hours per week, including Saturday mornings on a rota basis** **Salary: £27000 to £28256 plus OTE £34000 Uncapped** **Benefits: 25 days annual leave plus bank holidays, life assurance, pension scheme, wellbeing support, employee discount for servicing and popular retailers, as well...

  • Customer Service Advisor

    5 months ago

    Taunton, United Kingdom Jewson Full time

    This role is working with Jewson part of the STARK Group. We are a leading building materials distributor in Northern Europe. We connect suppliers of heavy building materials with the professional craftsmen who build, renovate, and maintain the cities of tomorrow. Our ambitious **Jewson** team in **Taunton** are looking for an enthusiastic and dedicated...

  • Customer Service Advisor

    1 month ago

    Taunton, United Kingdom CV-Library Full time

    My client is a prestigious award winning organisation, whose main focus is on delivering world class customer service to its customers. This is a fantastic opportunity to join their growing business, who offer exceptional training in an outstanding professional environment. If you have outstanding customer service delivery, and great communication skills,...

  • Customer Service Advisor

    4 weeks ago

    Taunton, United Kingdom Jobseekers Recruitment Services Full time

    My client is a prestigious award winning organisation, whose main focus is on delivering world class customer service to its customers. This is a fantastic opportunity to join their growing business, who offer exceptional training in an outstanding professional environment. If you have outstanding customer service delivery, and great communication skills,...

  • Customer Service Advisor

    6 months ago

    Taunton, United Kingdom Kream Motor Recruitment Ltd Full time

    A super opportunity has arisen within, a prestige main dealer based in Taunton, as a **SERVICE ADVISOR.** **Ideally, you’ll have occupied the role already within a franchised dealer or quality independent setting. However, if you have strong face to face customer service skills gained within an alternative industry, we’d still love to hear from...

  • Service Advisor

    5 months ago

    Taunton, United Kingdom KPI People Full time

    **Service Advisor - Taunton -** **Basic Salary - £26,000 -** **OTE - £34,000 (uncapped) -** **Extensive Benefits Package -** Our client, a busy franchised car dealership, in Taunton has the requirement for an experienced Service Advisor to join their successful Aftersales team. **Responsibilities** As a Service Advisor your responsibilities will...

  • Service Advisor

    1 month ago

    Taunton, United Kingdom CV-Library Full time

    Service Advisor Volume Main Dealership Group £28,000 Basic salary £35,000 OTE Monday to Friday 8AM - 6PM Alternate Saturday Mornings 22 days holiday+ Bank Holidays (rises with time served)We are currently advertising on behalf of an Automotive Volume Main Dealership who are currently recruiting for a Service Advisor to assist in their busy...

  • Customer Service Advisor

    2 weeks ago

    Taunton, United Kingdom Talent Pool Recruitment Ltd Full time

    Job Description Introduction Are you driven by a passion for delivering exceptional customer service? Do you thrive in dynamic environments, where every conversation is an opportunity to make a difference? Join our team and become a trusted advisor, helping our clients navigate their insurance needs with confidence. We're looking for a dedicated and...

  • Customer Service Advisor

    7 months ago

    Taunton, United Kingdom Jewson Full time

    This role is working with Jewson part of the STARK Group. We are a leading building materials distributor in Northern Europe. We connect suppliers of heavy building materials with the professional craftsmen who build, renovate, and maintain the cities of tomorrow. Our ambitious **Jewson** team in **Taunton** are looking for an enthusiastic and dedicated...

  • Parts Advisor

    6 months ago

    Taunton, United Kingdom Perfect Placement UK Ltd Full time

    **County**: Somerset **Town/City**: Taunton **Sector**: Parts Department, Commercial Dealership **Salary**: £28000 - £30000 per annum **Job ref**: 131843 **Parts Advisor required in Taunton, Somerset**: - Basic Salary Up to £28,000 - Large Commercial Vehicle Group - Monday to Friday, Occasional Saturdays - Successful group - Great Training and...

  • Service Advisor Role

    4 weeks ago

    Taunton, Somerset, United Kingdom Perfect Placement Uk Ltd Full time

    We are currently recruiting for a Service Advisor to assist in our busy Service Department in the Taunton area. Our Automotive Volume Main Dealership Client is seeking a high-performing Service Advisor who can provide exceptional customer service.Key ResponsibilitiesThe ideal candidate will have a working experience within a Service Advisor role and the...

  • Insurance Advisor

    6 months ago

    Taunton, United Kingdom Hooray Recruitment Full time

    **Insurance Advisor** **Do you pride yourself on your ability to build genuine rapport with your clients? Are you looking for a recession proof industry? Do you want to be a part of a reputable organisation that is keen to interact with their local and national community?** **If this sounds of interest to you, then please reach out.** Our client is...

  • Customer Service Advisor

    6 months ago

    Taunton, United Kingdom Somerset County Council Full time

    **Why should I choose Somerset Council?** Good question. Well, for a start, we’re a hugely ambitious council, committed to improving lives for the residents, communities and businesses of Somerset. And that’s why we’re working so hard to build a sustainable organisation with a culture that rewards, values and recognises our staff, and gives everyone...