Administrator

4 weeks ago


Redditch, United Kingdom Redwood Search Full time

Our client is a well-established leader in their sector who have been operating for over 30 years supporting local authorities, you will be joining the business at an exciting time of growth and expansion.Their modern offices are based in an easily commutablelocation in Redditch and offer the benefit of working from home 2 days a week.

**The position**:

- Handling and processing enquiries
- Renewing and actioning updates on customer accounts
- Handling customer correspondence and following up when necessary
- Making outbound calls to contact customers in relation to their account
- Negotiating payment arrangements
- Updating databases and systems, ensuring accuracy
- Assisting with incoming phone calls
- Reviewing claims and notifying customers accordingly

**About you**:

- Previous administration experience
- Attention to detail
- Comfortable when using computer software
- Excellent communication skills both written and verbal
- Confident in dealing with customers over the phone

**Benefits**:

- Good basic salary
- Pension
- Hybrid working (3 days working from the office, 2 days working from home)
- 28 days holiday
- Easily commutable location
- On site parking


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