Technical Writer

2 months ago

Manchester, United Kingdom Brambles Group Full time

CHEP helps move more goods to more people, in more places than any other organization on earth via our 300 million pallets, crates and containers. We employ 11,000 people and operate in more than 55 countries. Through our pioneering and sustainable share-and-reuse business model, the world’s biggest brands trust us to help them transport their goods more efficiently, safely and with less environmental impact.

What does that mean for you? You’ll join an international organization big enough to take you anywhere, and small enough to get you there sooner. You’ll help change how goods get to market and contribute to global sustainability. You’ll be empowered to bring your authentic self to work and be surrounded by diverse and driven professionals. And you can maximize your work-life balance and flexibility through our

Hybrid Work Model


**Job Description**:
As a Technical Writer at Brambles Digital, you will produce high-quality documentation that contributes to the overall success of our products. You will work collaboratively with developers, quality engineers, product managers, and usability experts to make our products easier to use.

Scope

Global

Major/Key Accountabilities
- Work with internal teams to obtain an in-depth understanding of the product and the documentation requirements.
- Need to be able to communicate and work with cross functional teams from software engineering to end users in the business who you need to influence, but over whom you have no control.
- Produce high-quality documentation that meets applicable standards and is appropriate for its intended audience.
- Write easy-to-understand user interface text, online help and developer guides.
- Analyze existing and potential content, focusing on reuse and single-sourcing opportunities.
- Create and maintain the information architecture.
- The role requires defining and executing a Knowledge Management strategy for various BRIX components including but not limited to Location Services, ScanApp, Inventory management, Asset Management and Asset Tracking.
- Implementation using software specifically designed for the development of content for delivery via different methods on different platforms.
- The ability to take multiple streams of unstructured and frequently contradictory information using a mixture of terminology and convert this into an organized set of materials that can be easily navigated and understood by the end user.
- Work with software development teams using different tools and delivery mechanism for content.
- Prioritize the deliverables based on version release schedules, ability to work independently and manage your time, as well as organize feedback and review of the produced content by suitable SME’s.
- Rapidly understand technical and business concepts and converge the two using clear and precise language.
- Zero Harm - Ensure all operations are compliance with Zero Harm framework with all Zero Harm policies and action plans are fully implemented.

Challenges/Problem Solving

Problem solving relates to the requirement in the role to analyse, reason and arrive at conclusions to solve problems. This can be range between routine and patterned (day-to-day within procedures) or more complex in nature requiring analytical and innovative solutions.

Authority/Decision Making
- Working autonomously or having a disrupted level of line manager support with differing location and/or time zones.
- Working in a matrix environment.

**Qualifications**:

- BS degree in English, writing, or related field.
- Demonstrated superior writing abilities and attention to details.
- Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
- Knowledge of media production, and dissemination techniques and methods
- Knowledge of graphic and design techniques.
- Must have experience and demonstrated ability to work with diverse teams of creative and technical experts.
- Demonstrated ability to work to deadlines in a fast-paced environment.

Experience
- 5+ year experience of software tech writing experience.
- Knowledge of industrial supply chain network, cloud, IOT space preferred.
- Cross functional experience and effective communication.
- Working experience in a global and diverse cultural organization.
- Experience in working with JIRA, Confluence.
- CSS and HTML - knowledge required skill, format pages with CSS - web page look like - style for the page.
- Madcap Flare - Help Authoring Tool (HAT).
- Bitbucket (for source control and backup) - nice to have.
- Amazon AWS - for publishing help content - nice to have.
- Techsmith Snag It - for image and video capture.

Skills and Knowledge
- Personal: energetic, proactive, effective communicator, solution driven, customer focused, independent, self-disciplined, hands-on, result oriented, relationship builder, team player, strategic & critical thinker, quick learner, collaborative
- Design and im

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