Senior Medical Secretary

3 weeks ago

WestonsuperMare, United Kingdom University Hospitals Bristol and Weston NHS Foundation Trust Full time

The post holder will work within University Hospitals Bristol and be responsible for providing an efficient and effective secretarial service for clinical teams within specialties across the Trust. The role acts as a point of contact and help to support colleagues and the team. The Senior Medical Secretary is therefore responsible for setting high standards of patient care by enacting the Trust’s values at all times.

The role of Senior Medical Secretary involves the pro-active achievement of all key performance indicators relating to NHS clinical correspondence targets, workload distribution and daily performance monitoring across speciality/specialities. The role holder will also lead on specific projects and tasks for the relevant clinical or management team as required.

**Communication**:
Act as a point of contact for queries from clinical and non-clinical staff.

Act as a point of contact for patients, relatives and carers. The post holder should be polite and empathetic to the patient’s needs at all times and be able to communicate effectively when dealing with difficult situations and conversations.

Return calls promptly and keep callers updated with information in an effective and efficient way.

Escalate patient queries, capacity problems and general issues to the role’s line manager or relevant clinical staff as appropriate.

**Patient Care**:
Show a caring and professional approach towards patients, relatives and carers. This may require acting with resilience to deal with sometimes distressed patients and relatives in a professional and empathetic manner

University Hospitals Bristol and Weston NHS Foundation Trust (UHBW) is one of the largest acute Trusts in the country, bringing together a combined workforce of over 13,000 staff and over 100 different clinical services across 10 different sites, serving a core population of more than 500,000 people across South West England.

Please see attached job description and person specification for a more detailed overview of the main roles and responsibilites of the post.

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