Money Advice and Debt Adviser

**SUMMARY OF MAIN RESPONSIBILITIES**

DUTIES AND RESPONSIBILITIES:
1. Undertake detailed casework on multiple and complex debt problems, including the preparation of financial statements, negotiation with creditors and maintain detailed case notes.

2. To monitor all money advice cases to ensure that they meet Money Advice Scotland, FCA, AIB, MAS and CAB quality standards.

3. Have a thorough knowledge of and be able to identifying the appropriate options for money advice clients and support the client in that option. Including sequestration, protected Trust Deeds and a payment plan under the Debt Arrangement Scheme.

4. Meet the competencies required of an authorised person for the purposes of issuing certificates of sequestration (Home Owner and Debtor Protection (Scotland) Act 2010.

5. Meet the competencies required of an authorised person for the purposes of registering clients for a payment plan under the Debt Arrangement scheme.

6. Maintaining expertise in relevant legislation e.g. welfare rights, debt and bankruptcy and identify any changes that would impact on users of the service and disseminate that information to other Bureau staff.

7. Keep accurate and up to date case records and ensure the maintenance of a case management system.

8. Develop and ensure the maintenance and collation of statistics in relation to debt clients.

9. Attend team/staff meetings as required.

10. Deliver in house training to bureau staff and volunteers concerning money advice and debt.

11. Produce reports as requested by the Bureau Management and Board of Directors.

12. Work co-operatively with other Bureau staff

13. Collate and report back to Citizens Advice Scotland and other relevant agencies information regarding client’s circumstances for the purposes of social policy work.

14. To use CAB information and experiences to endeavour to influence the practices and procedures of creditors.

15. To establish or improve liaison with other agencies, community groups, finance houses, money lenders etc.

16. Work co-operatively with Bureau staff to publicise the work of the Bureau, raise awareness of money management and undertake preventative work by supporting or undertaking relevant community initiatives.

17. See clients at outreach locations as appropriate.

18. Support the bureau in any other appropriate tasks as required by the Manager

**PERSON SPECIFICATION**:
QUALIFICATIONS

ESSENTIAL

Good general education.

DESIREABLE

Completion of the Money Advice Service accredited money advice training to casework/specialist level

EXPERIENCE

ESSENTIAL

Experience in casework and case management in a busy environment.

Experience of preparing reports, plans and proposals.

An understanding of and commitment to aims, principles and policies of the CAB service.

DESIREABLE

Experience as a generalist CAB adviser

Money advice debt/counselling experience.

Experience in working with volunteers

Experience in the preparation and presentation of training courses

Experience of working with confidential information

SKILLS AND ATTRIBUTES

ESSENTIAL

Ability to manage your own caseload in a busy work environment.

Ability to work without close supervision and prioritise work

Ability to work in a crisis situation (such as evictions) and meet deadlines

Ability to work within a team framework

Ability to communicate effectively, both orally and in writing, with particular emphasis on negotiation and representation skills

Understanding of the main principles and methods of statistical gathering and service evaluation

Client empathy.

DESIREABLE

Ability to work hours flexibly as required by the needs of the service

Ability to plan and introduce change as appropriate

Ability to support and motivate

KNOWLEDGE

ESSENTIAL

A sound working knowledge of welfare benefits and of the legal rights of debtors and creditors, and

a knowledge of Money Advice strategies - or a willingness to undertake relevant training in a limited timeframe

A working knowledge of Microsoft and other relevant packages

DESIREABLE

Experience of using PG debt.

Experience of using CASTLE the CAB case recording system.

OTHER

ESSENTIAL

Responsible, reliable,

Able to work under pressure

Willing to undertake training identified in collaboration with the Bureau Manager

Application deadline: 01/03/2024
Reference ID: Money Advice and Debt Adviser

**Job Types**: Part-time, Fixed term contract
Contract length: 24 months

**Salary**: £14.74-£16.38 per hour

Expected hours: 17.5 per week

**Benefits**:

- Bereavement leave
- Company pension
- On-site parking
- Sick pay
- Work from home

Schedule:

- Monday to Friday

**Experience**:

- money advice: 1 year (preferred)
- client interviewing: 1 year (preferred)

Ability to Commute:

- Peebles, EH45 8AG (required)

Work Location: Hybrid remote in Scottish Borders

Application deadline: 01/03/2024
Reference ID: Money Advice and Debt Adviser