Reservations Agent

2 weeks ago


London, United Kingdom Jamavar Full time

**Accountabilities**
- Cleanliness
- Service Standards and Consistency
- Product and Allergen knowledge
- Health and Safety licencing
- Policy & Procedure Knowledge
- Stock
- Other duties requested by management

**Service**
- Profiling of Guests
- Confirms bookings prior arrival
- Greeting and checking guests in
- Taking Guests to their table
- Communicates with Floor Supervisor or Manager, Kitchen and reception team
- Deals with special guest requests
- Answers phone and takes booking enquiries
- Explains policies to the guests
- Explains to the guests how to get to the restaurant
- Responsible for team and new starter training
- Highlighting regular guests in briefing and informs Management and Chefs

**Policy and Procedure Knowledge**
- Booking Policy
- Complimentary and Special Requests
- Guest Codes
- Complaint Handling
- No Show Policy
- Confirmation Policy

**Product Knowledge**
- Attend all compulsory staff meeting and training sessions to improve knowledge
- Should answer queries and complaints over the phone
- Knows the history and the art work of the restaurant
- Open Table and SevenRooms System Knowledge
- Takeaway system knowledge (Orchestra, Deliveroo) and organisation

**Health and Safety Licencing**
- Ensure all licencing laws and company policies are adhered to including underage drinking
- All our Employees are responsible for the safety of all our guests and colleagues. Therefore any dangerous situations must be actioned immediately where possible (e.g. a spillage is cleared up right away using a wet floor sign)
- Issues that cannot be resolve immediately need to be relayed to a manager immediately e.g. damaged electrical socket
- Complies with Manual Handling regulations

**Cleanliness and Shift organisation**
- Checks floor plan before each shift
- Responsible for cleanliness of Reception Area
- Cleans and sanitize menus after each use
- Ensures own personal hygiene, uniform and appearance is well maintained at all time
- Ensure all equipment and areas are cleaned and maintained as per weekly/daily check lists (e.g. inventory and toilet checks)

INDFOH



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