Reservation Agent

3 weeks ago


London, United Kingdom Mercure Paddington Full time

**Job Description**:
Mercure Paddington is looking to recruit experienced, enthusiastic and professional reservation agents on a full time and part time basis.
- Ensure all guest enquiries are handled professionally, providing callers with comprehensive information regarding hotel services.
- Ensure all reservations are accepted, recorded and confirmed in accordance with company policy and in an efficient and courteous manner.
- Ensure accurate and complete entries in Opera system in accordance with established procedures.
- To be aware at all times of current business targets and to focus at all times on achieving these targets.
- Deal with guest complaints in a friendly and efficient manner ensuring guest satisfaction at all times.
- Assist in the smooth running of the Reservations department.

Work Experience
- Must be courteous and focused on providing a consistently high standard of customer service
- Must be standards driven and detail-orientated
- Must have the ability to multi-task in fast-paced environment
- Must have experience using Opera, TARs or Concerto reservation system
- Must have a good command of the English Language
- Should be flexible with regards to hours
- Should have excellent self-presentation
- Should have previous experience in similar role


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