Customer Services Executive

3 weeks ago

Derry, United Kingdom Hunter Apparel Solutions Limited. Full time

**Skills Necessary**:

- Previous administrative experience in a busy office environment.
- Focused on providing outstanding customer service.
- Exceptional attention to detail, strong numeracy skills and experience in data analysis.
- Target driven and experienced in working to strict deadlines to achieve SLA’s.
- Excellent communication skills, both written and verbal.
- Team player with ability to quickly build rapport both internal and external

Essential Criteria:

- 2 years’ experience in a customer service role.
- Must possess 5 GSCEs at grade C or above including English and Maths.
- Solid understanding and experience in use of all Microsoft Office packages.
- Experienced in compiling and maintaining high volumes of data and ability to perform in-depth data analysis
- Ability to work in fast paced constantly changing environment

Desirable Criteria
- 5 years previous experience in a customer service role within a busy office environment.

**Main Responsibilities**

Customer service executives use their skills and experience to ensure the company delivers the highest standards of service to customers. They will liaise directly with customer on all enquiries to satisfy needs and ensure maximise customer satisfaction.

Tasks will include:

- KPI monitoring and measuring in line with SLA.
- Order processing to highest standard
- Compilation and maintenance of data with in-depth analysis
- Planning and prioritisation of workload to meet customer expectation.
- Building strong rapport with clients to understand their requirements.
- Achieve maximum customer satisfaction levels through effective verbal and non-verbal communication internally and externally.
- Enthused, flexible and positive approach to all tasks to promote harmony within department and business.
- Identify opportunities and threats that are critical to the success of the department and business.
- General customer services administration within the department and for the Chief Contracts Officer.

**The above list of job duties is not exclusive or exhaustive and the post holder will be required to undertake such tasks as may reasonably be expected within the scope of the post.**

Hours per week: 38.66 (Mon-Thu: 8am-5.05pm, Friday: 8am-12pm)

33 Holiday days per year.

Full range of employee benefits.

**Strictly no CV’s will be accepted.**

**Hunter Apparel Solutions is an Equal Opportunities Employer.**

**Equality Statement**:
Hunter Apparel Solutions is committed to a policy of Equality of Opportunity in its employment practices and aims to ensure that no actual or potential job applicant or Staff Member is discriminated against, either directly or indirectly, on the grounds of gender, marital status, disability, race, community background or political persuasion, age, dependents, sexual orientation or Trade Union membership.

Each person shall have equal opportunity for employment, training, and advancement in Hunter Apparel Solutions on the basis of ability, qualifications and performance. This maximises the effective use of human resources in the best interests of both the organisation and the individual.

To facilitate Equality of Opportunity Hunter Apparel Solutions offers a range of family friendly policies which reduce barriers to combining work and family commitments.

To help ensure that we are meeting our Equality of Opportunity obligations, Hunter Apparel Solutions monitors the composition of staff and applicants. This monitoring helps to assess whether any of our policies, procedures or activities are operating to the detriment of any particular grouping within our diverse society.

**Hunter Apparel Solutions is an Equal Opportunities Employer.**

**Job Types**: Full-time, permanent.

**Salary**: £22,000.00 per year.

**Job Types**: Full-time, Permanent

**Salary**: £22,000.00 per year

**Benefits**:

- On-site parking

Schedule:

- Monday to Friday

Work Location: In person

Application deadline: 20/03/2023
Reference ID: CSE0323

  • Customer Service Agent

    4 weeks ago

    Derry, United Kingdom Budget Energy Full time

    Budget Energy is one of Ireland’s fastest growing energy companies, supplying Electricity to over 75,000 homes and businesses. Part of the Flogas Ireland group, Budget Energy operates from our offices in Derry. We are continuing to expand our CS Team to ensure we are providing the highest quality of care to customers. These will be part-time, permanent...

  • Customer Service Advisor

    1 month ago

    Derry, United Kingdom JC HALLIDAY & SONS Full time

    JC HALLIDAY & SONS - Citroen, Vauxhall & Hyundai “Where successful people drive a successful business” Due to our new and exciting expansion projects, we are seeking to recruit a Customer Care Advisor to add to our existing skilled and dedicated team and to further strengthen our commitment to delivering a first-class service to our customers. A...

  • Cashier/customer Service

    1 month ago

    Derry, United Kingdom Texaco Filling Station - Muff. Full time

    _Nibbelicious - Ice Cream Parlour & Coffee Shop_ - Location: Texaco Fuel Station - Muff, Co.Donegal_ FULL TIME 30 - 40 hours - You decide Paid weekly 4 week rota £9 per hour **The Company** We offer the Ultimate ice Cream & Coffee experience in the North **The Opportunity** Nibbelicious is recruiting Full time sales assistants/cashiers to join the...

  • Customer Service Team Lead

    4 weeks ago

    Derry, United Kingdom Budget Energy Full time

    **Main areas of responsibilities** The post holder must have a hands-on approach across all operational areas, taking responsibility for day to day projects and activities. - Train and develop the Customer Services Team - Monitor and manage team performance using a variety of tools/methods; interpreting reports, monitoring customer interaction, checking the...

  • Customer Services Team Lead

    4 weeks ago

    Derry, United Kingdom Budget Energy Full time

    **Main areas of responsibilities** The post holder must have a hands-on approach across all operational areas, taking responsibility for day to day projects and activities. - Train and develop the Customer Services Team - Monitor and manage team performance using a variety of tools/methods; interpreting reports, monitoring customer interaction, checking the...

  • Retail Customer Service Csm 7hrs

    1 month ago

    Derry, United Kingdom Appcastenterprise Full time

    At Entain, our Customer Service Managers are great listeners, part of their local community, we help everyone be part of the entertainment we provide. We keep it real. Bring your character to a Retail Customer Service Manager role and you can be yourself,building relationships with our customers and making sure that they enjoy our products and services...

  • Retail Customer Service

    1 month ago

    Derry, United Kingdom CRA Group Ltd Full time

    At Entain, our Customer Service Managers are great listeners, part of their local community, we help everyone be part of the entertainment we provide. We keep it real. Bring your character to a Retail Customer Service Manager role and you can be yourself, building relationships with our customers and making sure that they enjoy our products and services...

  • Clerical Officer

    1 month ago

    Derry, United Kingdom Riada Resourcing Full time

    **Northern Ireland Housing Executive - Clerical Officer - L/Derry** Do you have administrative experience and looking for a role within the Public Sector? **About the role**: - Hourly Rate: £11.59 per hour - Location: L/Derry - Hours of Work: 37 hrs per week, Monday to Friday 9.00 am - 5.00 pm - Holidays: 37 days pro rata - Duration: Temporary,...

  • Clerical Officer

    4 weeks ago

    Derry, United Kingdom Riada Resourcing Full time

    **Northern Ireland Housing Executive - Clerical Officer - L/Derry** Do you have administrative experience and looking for a role within the Public Sector? **About the role**: - Hourly Rate: £10.60 per hour - Location: L/Derry - Hours of Work: 37 hrs per week, Monday to Friday 9.00 am - 5.00 pm - Holidays: 37 days pro rata - Duration: Temporary,...

  • Academic Excellence Executive Assistant

    4 weeks ago

    Derry, United Kingdom University of Ulster Full time

    Academic Excellence Executive Assistant**Role**: Academic Excellence Executive Assistant**Faculty**: Life and Health Sciences, School of Health Sciences**Grade**: Grade 5 - £27,181 - £30,504**Responsible to**: Senior Administrator (School Officer)**Campus**: Magee**(** **Full Time/Fixed Term until 31st October 2024** **)** **Job Purpose**: - As a key...

  • Service Administrator

    4 weeks ago

    Derry, United Kingdom Eakin Bros Ltd Full time

    **Eakin Bros Ltd - Maydown** **Job Opportunity - Service Administrator.** A job opportunity has become available to join Eakin Bros Ltd as a Service Administrator. This is based in our Maydown site. You would be joining a family business that has been supplying motor vehicles for over 100 years. We are seeking an energetic, enthusiastic Service...

  • Academic Excellence Executive Assistant

    1 month ago

    Derry, United Kingdom University of Ulster Full time

    Academic Excellence Executive Assistant (two posts) - Faculty of Life & Health Sciences**Role**: Academic Excellence Executive Assistant**Department**: School of Medicine & School of Health Sciences**Grade**: BSUPC 5 (£27,181 - £30,504)**Responsible to**: School Administrative Officer**Campus**: Derry~Londonderry**(Two Permanent positions available / Full...

  • Academic Excellence Executive Assistant

    1 month ago

    Derry, United Kingdom University of Ulster Full time

    Academic Excellence Executive Assistant - Learning & Teaching**Role**: Academic Excellence Executive Assistant - Learning & Teaching**Faculty**: Life & Health Sciences**Grade**: Grade 5**Responsible to**: Director of Faculty Operations**Campus**: Belfast/Magee**(Permanent/Full Time)** **Job Purpose**: - As a key member of the School/Faculty Team, the role...

  • Trainee Outbound Telesales Advisor

    1 month ago

    Derry, United Kingdom Radius Payment Solutions Full time

    **Location**: McLean Road, Derry BT473XX **Hours**: Monday - Friday 08:30 - 5:00pm DCI is part of the Radius Payment Solutions Group, a diversified supplier of fuel cards, vehicle-tracking, telecoms, insurance and other key business services to companies of all sizes worldwide. We are a successful, fast-growing global company with offices across five...

  • Commercial Account Executive

    1 month ago

    Derry, United Kingdom Cymulate Full time

    **Make Your Mark** Cymulate's Continuous Security Validation enables companies to challenge, assess and optimize their cyber-security posture against the evolving cyberthreat landscape, simply and continuously. With world-class clients like YMCA, Brinks, and EuroNext we strive to bring the highest level of service to everything we do. Our team is made up...

  • Customer Assistant

    1 month ago

    Derry, United Kingdom M&S Full time

    **Summary** Customer Assistant - Clothing & Home - Foyleside 20hrs temporary **All the details** Customer Assistant - Clothing & Home - Foyleside 20hrs temporary Week 1: Monday 10:30 - 18:00 Thursday 14:00 - 21:00 Saturday 12:00 - 19:00 Week 2: Tuesday 10:30 - 18:00 Thursday 14:00 - 21:00 Friday 11:00 - 18:00 **Purpose** To deliver a great shopping...

  • Toyota Trainee Customer Consultant

    2 days ago

    Derry, United Kingdom Donnelly Group NI Full time

    “Left Sixth-Form, University or are you looking for your next challenge? Ready to join the largest owned family owned motor retailer in Northern Ireland?” Does this sound like you? We are looking for ambitious individuals with: - Excellent communication skills - listening is as important as talking in our industry. - Curiosity - a desire to learn about...

  • Outbound Sales Agent

    1 month ago

    Derry, United Kingdom Radius Payment Solutions Full time

    **Location**: McLean Road, Derry BT473XX **Hours**: Monday - Friday 08:30 - 5:00pm Office based **Salary -** £22,500 DCI is part of the Radius Payment Solutions Group, a diversified supplier of fuel cards, vehicle-tracking, telecoms, insurance and other key business services to companies of all sizes worldwide. We are a successful, fast-growing global...

  • Telesales Advisor

    1 month ago

    Derry, United Kingdom Radius Payment Solutions Full time

    **Location**: McLean Road, Derry BT473XX **Hours**: Monday - Friday 08:30 - 5:00pm Office based **Salary -** £22,500 with 7k OTE DCI is part of the Radius Payment Solutions Group, a diversified supplier of fuel cards, vehicle-tracking, telecoms, insurance and other key business services to companies of all sizes worldwide. We are a successful,...

  • Senior Admin Officer

    4 weeks ago

    Derry, United Kingdom Riada Resourcing Full time

    **Northern Ireland Housing Executive - Senior Admin Officer - L/Derry** NI Housing Executive is one of the largest housing bodies in the UK. Are you an experienced administrator looking for a role in the Public Sector? **Benefits**: - Hourly Rate: £11.39 per hour - Location: L/Derry - Hours of Work: 37 hrs per week, Monday to Friday 9.00 am - 5.00 pm -...