Senior Supervisor, Clinical Support

7 months ago

Solihull, United Kingdom AlignTech Full time

**Join a team that is changing millions of lives.**

Transforming smiles, changing lives.

At Align Technology, we believe a great smile can transform a person’s life, so we create technology that gives people the confidence to take on whatever’s next. We revolutionized the orthodontic industry with the introduction of the Invisalign system, and we have never lost sight of that spirit of innovation. Our diverse and collaborative teams are constantly pushing the boundaries of what’s possible.

Ready to join us?

**About this opportunity**

Your mission is to oversee the clinical support and services workflows, to provide customers the best clinical education and help them to become experts on Invisalign technique and increase their clinical confidence.

**In this role, you will**
- Oversee a team of Clinical Specialists whose role is to drive growth and build clinical confidence of customers through education on Align’s clinical protocols and ClinCheck software program as well as clinical troubleshooting.
- Provide direct supervision and mentorship to direct reports in relation to performance, workflows, duties, day-to-day activities, and tasks to achieve agreed targets.
- Plan onboarding and training of new hires within the region’s organization
- Monitor employee productivity, provide constructive feedback, coaching and personal development.
- Analyse the outcome of programs and initiatives through reporting and propose new approaches and action plans.
- Investigate and analyse clinical-related customer inquiries, complaints, and adverse events.
- Receive assignments with goals, objectives, and processes.
- Demonstrate Leadership and influencing skills (“go-to-person”)

**In this role, you’ll need **
- Require a bachelor’s degree in dentistry, dental tech, dental hygiene/therapist.
- Typically has 4+ years of directly related experience as a Clinical Specialist or equivalent.
- Experience in customer relations and people management/leadership roles is preferred.
- Strong interpersonal, listening, and persuasive communication skills
- Strong presentation skills, ability to influence through public speaking.
- Strategic thinker - ability to think outside of the box.
- Excellent written and verbal communication skills in English
- Good analytical and numeracy skills
- Good knowledge of basic computer operations and Microsoft Office tools
- The ability to flourish in a young international company experiencing significant growth (i.e., roll up sleeves approach and able to deal with ambiguity)
- Willing to travel up to 40% of the time.

**Sound like a good fit?**

Great Click the "Apply" link to let us know you are interested. Not the right fit? Don’t worry, Align is quickly growing so we are creating more opportunities to expand our Align family. Please consider joining our Talent Network to receive notifications about future jobs or sharing this opportunity with others in your network.

**About Align**

Align Technology is a publicly traded medical device company that is transforming smiles and changing lives. Our global team of talented employees develop innovative technology, tools and treatment options to help dental professionals worldwide achieve the clinical results they expect. Our digital ecosystem combines the power of technology to create beautiful smiles through the integration of AI and machine learning, digital imaging and visualization, biomechanics and material science to develop the Invisalign system, the most advanced clear aligner system in the world; iTero Intraoral Scanners and OrthoCAD digital services. Did you know? Align is the world’s largest manufacturer of custom 3D-printed materials.

By joining Align, you will be part of a global, fast-growing company in one of the most dynamic industries. Great people, innovative technologies, and meaningful work - these are just some of the things employees say make Align Technology a great place to work.

We respect your privacy. Please review our Applicant Privacy Policies for additional information.

**Global Diversity Statement**:
At Align, we believe in the power of a smile, and we know that every smile is as unique as our employees. As we grow, we will continue building a workforce of diverse cultural backgrounds and life experiences and fostering a culture of open-mindedness and compassion for all our employees. We live our company values by promoting healthy people and healthy communities. All with the intent of changing millions of lives, one unique smile at a time.

**Equal Opportunity Statement

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