Ct&i Internal Sales Team Leader

6 months ago

Watford, United Kingdom DLL Full time

**CT&I Internal Sales Team Leader**
As a Team Leader in the front line of our Construction, Industrial and Transport Internal sales team, your role is pivotal in optimising our response and service to our partners and customers. You will ensure the team are taking a proactive approach in regularly speaking to our partners, as well as taking ownership of the development and performance of our people.

Find out more here about how you can unleash your full potential at DLL
**Day to day**:
Service Delivery
- Providing regular, key communications in the team to ensure operational excellence
- Identifying root causes of process issues and managing resolutions
- Working on key process improvement projects
- Determining, monitoring, and managing of team service levels
- Working across departments to resolve hand-off issues
- Working with our Digital tools and assisting in managing our E-Commerce information for the team
- Managing the pricing for our finance schemes for our E-Commerce System and liaising with Sales Manager to ensure all pricing is in line with targets
- Management Reporting

Proactive Productivity
- Organising the team to take a proactive approach to generating further business
- Driving pipeline management within the team
- Implementation of sales initiatives to drive new business
- Working closely with our Commercial Finance Team and Asset Sales team for cross selling opportunities.
- Monitoring usage of our CRM System
- Monitoring and re-organising the daily workflow within the team and when team members are absent
- Working with the marketing department to support your team with an annual marketing plan
- Identifying root causes of process issues and managing resolutions
- Working on key process improvement projects
- Handling and solving of operational incidents and complaints
- Supporting communications and collaboration between departments within DLL
- Support the Sales Director and Program managers with sales reviews
- Driving the use of our Digital Tools.

People Management
- Facilitating team huddles
- Performance management and appraisals of team members
- Managing the change impact of new technology on people
- Working with the training manager to develop high impact training for the team
- Allocation of work
- Managing resource levels at key periods
- Working towards the company core values;
- Identifying team and individual development needs;
- Member Engagement

**All members enjoy**
- Two working days per year volunteering for a local charity.
- Health and Wellness program including healthy food, free health checks, fun health & vitality activities.
- Flexible hours with possibility to work from home
- Career development opportunities: online learning, member development programs.
- Click this link for an overview of all the benefits in your region.

“We lead the way in meeting the need for flexibility and transparency which our customers increasingly expect”
**Essentials**:

- Exceptional relationship management skills
- Proven and outstanding Team Leadership/People Management and Team motivation skills
- Clear, concise communication skills
- Excellent problem-solving skills
- Strong analytical skills and affinity for data
- Outstanding organizational skills and ability to prioritise
- Positive and flexible outlook
- Resilience

**Extras**:

- Technical Leasing Knowledge
- Continuous Process Improvement or Lean Management equivalent qualified
- Project Management and planning skills
- Some prior leasing experience would be advantageous

**Choose wellbeing**
DLL’s wellbeing ambition is to educate, equip and empower members to build connections, manage their mental, emotional, physical and financial wellness and maintain balance between work and the other priorities that make up their lives.

Our four wellbeing categories are as follows:

- Connection - Build meaningful connections with other DLL members
- Health - Manage mental, emotional and physical health
- Finance - Provide learning opportunities to help members achieve personal financial health
- Lifestyle - Maintain balance between work and life priorities

These are the things that matter to our members and the wellbeing of our members matters to DLL
**Settling in**
At DLL, we are many things. We are team members, family members, community member. We are members of society, members of different cultures and nationalities. Members of change. We each have different beliefs, different passions, different viewpoints, talents and interests. We come from different backgrounds, cultures, nationalities and histories.

But for all of our differences, we share one thing in common: each of us are members of DLL.

Our company was founded in the Netherlands. But today we are truly a multinational business. Our unique culture is rooted in higher collaboration, less hierarchy and an honest directness that enable us to integrate, ideate and innovate across country lines.

Many companies say they are European, American, Asian or Austra

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